Operations Management Expert

3 weeks ago


Belfast, United Kingdom VANRATH Full time
Job Description
The role of Operations Manager involves overseeing all business operations, including procurement, project management, installation, commissioning, and maintenance of EV charging infrastructure projects. Key responsibilities include developing and implementing strategies to enhance customer satisfaction and retention, serving as the main point of contact for customer escalations, and ensuring timely resolution of issues. Additionally, the successful candidate will lead, mentor, and motivate a team of engineers and support staff, foster a collaborative and high-performance culture, and ensure team members are well-equipped to meet objectives. The role also involves overseeing project planning, execution, and delivery of EV charging infrastructure projects, coordinating with cross-functional teams, and managing the maintenance of the charging estate in line with uptime requirements and company KPIs.

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