IT Support Specialist
6 days ago
About In Technology Group
In Technology Group is a leading provider of innovative technology solutions, empowering businesses to thrive in today's digital landscape. We are dedicated to delivering exceptional service and support to our clients.
Role Overview
We are seeking an experienced 2nd Line Support Engineer to join our team in York. As a key member of our IT department, you will provide tier 2 solutions to clients, ensuring their systems and software remain running smoothly.
The successful candidate will have exposure to all lines of support and various projects, with progression plans in place to continue career development.
This is an outstanding opportunity for an IT professional to catapult their IT careers and contribute to the success of our dynamic organization.
Key Responsibilities
- Provide technical support and maintenance services to clients
- Troubleshoot and resolve complex technical issues
- Collaborate with other teams to deliver high-quality solutions
- Develop and implement effective troubleshooting procedures
Requirements
- Degree in Computer Science or related field
- 3+ years of experience in IT support
- Strong knowledge of Windows Server, Office 365, DNS/DHCP, Azure AD, and routing/networks
- Excellent customer service skills
- Desirable: Firewalls, backups, security
Benefits
- Competitive salary up to £32,000 per annum
- Bonus structure based on performance
- Ongoing training and development opportunities
- Professional membership fees covered
Additional Information
Must have a driving license and access to a vehicle. Our company culture values professionalism, teamwork, and continuous learning.
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