Nursing Care Specialist
3 days ago
About Us
We are a leading healthcare provider in western Massachusetts, serving the Pioneer Valley through our extensive network of medical facilities and providers.
Our services cover a wide range of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and critical community services.
Our Mission
We strive to improve access for patients and meet evolving healthcare needs of the communities we serve. We aim to get to know our patients to ensure exceptional, personalized care in a comfortable atmosphere.
Job Description
We seek a skilled Nursing Care Specialist to support Phone Triage at our specialty site, Monday through Friday 8:45am-5:15pm. One day a week will be remote, and we are flexible on what day.
The successful candidate will handle patient interactions via telephone, provide advice in accordance with clinical protocols, and coordinate proper disposition. Calls relate to patient concerns, appointments, pre and post procedures, urgent care, inpatient admissions, prescription refills, and test results.
Qualifications
- Graduate of an accredited Registered Nursing program required
- Current Massachusetts licensure as an RN required
- Current Basic Life Support (BLS) certification from the American Heart Association or a program approved by the AHA required prior to employment
- OBGYN/Midwifery Nursing experience required
Benefits
This full-time role comes with a competitive salary of $90,000-$110,000 per year and a comprehensive benefits package.
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