Head of Mortgage Operations

1 month ago

London, Greater London, United Kingdom Nova Wealth Full time
About NOVA Wealth

We're a fast-growing fintech company revolutionizing the financial advice industry in the UK. Our mission is to empower customers to make informed decisions and achieve their financial goals through human-led advice and innovative technology.

The Role

We're seeking a seasoned professional to lead our mortgage operations team. As Head of Mortgage Operations, you'll be responsible for overseeing the end-to-end mortgage process, ensuring seamless delivery of services to our clients. This strategic role demands a strong leader with extensive experience in mortgage advice, regulatory expertise, and exceptional team management skills.

Key Responsibilities
  • Leadership and Management: Provide guidance and direction to the mortgage team, fostering a culture of excellence, collaboration, and continuous improvement.
  • Operational Oversight: Ensure compliance with regulatory requirements, company policies, and industry best practices across all aspects of mortgage operations.
  • Process Improvement: Identify opportunities for process enhancements and implement changes to streamline operations, reduce costs, and improve service delivery.
  • Customer Focus: Maintain high standards of service and address any issues or concerns promptly and effectively, ensuring a superior customer experience.
  • Performance Management: Set performance goals for the mortgage team, monitor progress, and provide regular feedback and coaching to help team members achieve their full potential.
Requirements
  • Relevant qualification to give mortgage advice in the UK (e.g., CeMAP / Certificate in Mortgage Advice).
  • Extensive experience in mortgage broking and operations, with a proven track record of leadership and management success.
  • In-depth knowledge of mortgage products, regulatory requirements, and industry trends.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal abilities.
Desirable Qualifications
  • Relevant qualification to give protection advice in the UK (e.g., Certificate in protection, R05 protection advice).
  • Experience in a scale-up business (0-100 employees).
  • Experience using Salesforce.
  • Experience working in a FinTech business.
What We Offer
  • Competitive salary + benefits (bonus, pension, private medical, income protection, death in service).
  • Potential to get equity in the company in the future.
  • Access to Wellness / mental health support (Headspace App + mental health support through private medical).
  • Budget for additional learning / cost of exams.
  • Electric vehicle leasing through salary sacrifice / cycle to work scheme.
  • Flexible working hours and hybrid remote working (typically 2-3 days a week working in the office).
  • Exceptionally open and diverse, multinational team.
  • Entrepreneurial, creative environment.

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