Operations Team Manager

7 days ago

Bournemouth, Bournemouth, United Kingdom Nationwide Building Society Full time
Job Description

As an Operations Team Manager at Nationwide Building Society, you will be responsible for leading a team of individuals processing work for our landlord customers. You will train, coach, and develop team members on how to perform their roles, ensuring the required standards for quality monitoring are met, and supporting team members through comprehensive Route to Competencies. Our goal is to deliver great customer service, and you will be part of the leadership team charged with providing this.

The role is within the Mortgages & Financial Wellbeing function, which is responsible for supporting landlords build portfolios and improve their properties. As a key member of our team, you will work closely with stakeholders to drive efficiency and improve service quality.

We offer a hybrid working approach, which allows you to work from home and in the office. You will be based at our Bournemouth office for at least two days a week, or 40% of your working time if you are part-time. You will need to be flexible and able to adapt to changing priorities and deadlines.

You will be responsible for delivering a range of challenging business objectives, including leadership, business controls, people management, and process improvement. You will drive efficiency through excellent operational and leadership skills, working as part of a team that shares resources and experience. You will motivate and encourage team members through daily mentoring, training, buzz sessions, floor walking, and team meetings.

Key to the success of this role will be supporting the growth and development of the operational team members. This will involve coordinating training needs, improving performance as required, and delivering leadership through clear and honest communication. Your goal will be to deliver great customer service, maintain the highest quality within Service Level Standards, and champion continuous improvement.

  • Have a strong background in a busy, high-volume, fast-paced operation.
  • Knowledge of Summit system or other similar platforms used in landlord administration.
  • Be able to demonstrate leadership experience.
  • Be positive and motivated with an inspirational approach to getting the best out of your team.
  • Have excellent written and verbal communication skills both at team level and with stakeholders.
  • Have a passion for the customer and be able to evidence your success in delivering great service.

We value our time in the office to solve problems, learn, and feel connected. We are committed to providing a supportive and inclusive work environment that allows you to thrive and grow in your career.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive, and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually, so it's a good idea to call out your most relevant experience on your application to give yourself the best chance.

We offer a range of benefits, including a personal pension, up to 2 days of paid volunteering a year, life assurance, and access to training to help you develop and progress your career.

Nationwide is the world's largest building society, with over 15 million customers. We have a relationship with almost a quarter of the UK's population. As a building society, we're owned by our members, which means we can do things differently to deliver our Purpose - Banking, but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match.

  • Financial Operations Manager

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    {"h1": "Finance Manager Role at Team Jobs", "p": "We are seeking a highly skilled and detail-oriented Finance Manager to join our team at Team Jobs. As a key member of our finance department, you will be responsible for managing financial operations, supporting strategic financial planning, and overseeing a team of Financial Assistants.", "ul": [{"li":...

  • Financial Operations Manager

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    {"h1": "Finance Manager Role at Team Jobs", "p": "We are seeking a highly skilled and detail-oriented Finance Manager to join our team at Team Jobs. As a key member of our finance department, you will be responsible for managing financial operations, supporting strategic financial planning, and overseeing a team of Financial Assistants.", "ul": [{"li":...

  • Senior Financial Operations Manager

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    Job Title: Senior Financial Operations ManagerTeamJobs is seeking a highly skilled and detail-oriented Senior Financial Operations Manager to join our valued client's team in the care sector. This senior role demands a professional who can manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and...

  • Financial Operations Manager

    3 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    Finance Manager Job DescriptionTeamJobs is seeking a highly skilled Finance Manager to join our valued client's team. This senior role demands a detail-oriented professional to manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of Financial Assistants, providing guidance and...

  • Financial Operations Manager

    3 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    Finance Manager Job DescriptionTeamJobs is seeking a highly skilled Finance Manager to join our valued client's team. This senior role demands a detail-oriented professional to manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of Financial Assistants, providing guidance and...

  • Financial Operations Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs - Commercial Full time

    Finance Manager Job DescriptionTeam Jobs - Commercial is seeking a highly skilled Finance Manager to join our team. This is a senior role that demands a detail-oriented professional to manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of Financial Assistants, providing...

  • Financial Operations Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs - Commercial Full time

    Finance Manager Job DescriptionTeam Jobs - Commercial is seeking a highly skilled Finance Manager to join our team. This is a senior role that demands a detail-oriented professional to manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of Financial Assistants, providing...

  • Logistics Operative

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    **Job Summary**Team Jobs is seeking an experienced Warehouse Operative to join their warehouse team on a Permanent contract. As a key member of the team, you will be responsible for ensuring the smooth operation of the warehouse, including picking, packing, and labelling stock.**Key Responsibilities**Picking and packing stock with high accuracy and...

  • Logistics Operative

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    **Job Summary**Team Jobs is seeking an experienced Warehouse Operative to join their warehouse team on a Permanent contract. As a key member of the team, you will be responsible for ensuring the smooth operation of the warehouse, including picking, packing, and labelling stock.**Key Responsibilities**Picking and packing stock with high accuracy and...

  • Warehouse Operative

    8 hours ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    {"h1": "Warehouse Operative Role", "p": "We are seeking an experienced Warehouse Operative to join our team at TeamJobs. As a Warehouse Operative, you will be responsible for picking and packing, manual handling, pallet wrapping, and quality checking products. Key Responsibilities: * Picking and packing products with high accuracy * Manual handling of...

  • Warehouse Operative

    11 hours ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    {"h1": "Warehouse Operative Role", "p": "We are seeking an experienced Warehouse Operative to join our team at TeamJobs. As a Warehouse Operative, you will be responsible for picking and packing, manual handling, pallet wrapping, and quality checking products. Key Responsibilities: * Picking and packing products with high accuracy * Manual handling of...

  • Financial Operations Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs - Commercial Full time

    Job Title: Finance ManagerWe are seeking a highly skilled and detail-oriented Finance Manager to join our team at Team Jobs - Commercial. This is a senior role that demands a professional with excellent leadership abilities, strong attention to detail, and a high level of confidentiality and empathy.Key Responsibilities:Team Leadership: Manage and supervise...

  • Financial Operations Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs - Commercial Full time

    Job Title: Finance ManagerWe are seeking a highly skilled and detail-oriented Finance Manager to join our team at Team Jobs - Commercial. This is a senior role that demands a professional with excellent leadership abilities, strong attention to detail, and a high level of confidentiality and empathy.Key Responsibilities:Team Leadership: Manage and supervise...

  • Operations Team Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom NATIONWIDE BUILDING SOCIETY Full time

    About the RoleWe are seeking an experienced Operations Team Manager to join our Mortgage and Financial Wellbeing function. As a key member of our leadership team, you will be responsible for managing a team of individuals processing work for our landlord customers.Your primary focus will be on training, coaching, and developing team members to ensure they...

  • Operations Team Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom NATIONWIDE BUILDING SOCIETY Full time

    About the RoleWe are seeking an experienced Operations Team Manager to join our Mortgage and Financial Wellbeing function. As a key member of our leadership team, you will be responsible for managing a team of individuals processing work for our landlord customers.Your primary focus will be on training, coaching, and developing team members to ensure they...

  • Luxury Coach Operator

    1 month ago

    Bournemouth, Bournemouth, United Kingdom Dh Team Full time

    Position Overview:As a vital member of our team at Dh Team, you will be responsible for delivering exceptional service to our clients while ensuring their comfort and safety during travel.Key Responsibilities:Delivering outstanding customer service to all passengersSafely transporting guests to various accommodationsAssisting with luggage handlingUpholding...

  • Luxury Coach Operator

    1 month ago

    Bournemouth, Bournemouth, United Kingdom Dh Team Full time

    Position Overview:As a Professional Coach Driver, you will be responsible for delivering exceptional service to our passengers while ensuring their comfort and safety during travel.Key Responsibilities:Delivering outstanding customer service to all passengersTransporting guests to various accommodationsAssisting with luggage handlingMaintaining the...

  • Luxury Coach Operator

    1 month ago

    Bournemouth, Bournemouth, United Kingdom Dh Team Full time

    Position Overview:As a Professional Coach Driver, you will be responsible for ensuring a high standard of service and safety for our passengers during their travels.Key Responsibilities:Delivering exceptional customer service to all passengersTransporting guests to various accommodationsAssisting with luggage handlingMaintaining the cleanliness and aesthetic...

  • Assembly Line Operator

    1 month ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    TeamJobs is seeking skilled Assemblers to join a reputable local organization that prioritizes employee development and training.Key Responsibilities:Conducting cable assembly tasksOperating various machineryPerforming soldering dutiesEnsuring product quality through inspectionsUtilizing hand tools effectivelyQualifications for Success:Prior experience in...

  • Senior Financial Manager

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    TeamJobs is seeking a highly skilled and detail-oriented Financial Manager to lead our finance department.Job Summary: We are looking for a seasoned finance professional to oversee financial operations, manage a team of Financial Assistants, and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of...