Senior Account Management Professional

1 week ago


Swindon, Swindon, United Kingdom TRAK Employment Solutions Limited Full time

We are TRAK Employment Solutions Limited, a dynamic recruitment agency. We have an exciting opportunity for a Senior Account Management Professional to join our team.

The ideal candidate will have previous experience in customer-facing roles and be able to effectively manage a team of account managers.

In this role, you will be responsible for:

  1. Engaging with our diverse client base and supporting their growth.
  2. Leading our talented team of account managers and providing them with the necessary training and support.
  3. Ensuring all customer service processes align with business goals and enhance customer experience.
  4. Resolving conflicts and negotiating with customers to effectively manage complaints and escalations.
  5. Maintaining comprehensive knowledge of company policies and procedures to address issues such as returns, quality concerns, and delivery challenges.

This role offers a competitive salary of approximately £45,000 per annum, plus benefits including company pension scheme, life insurance, cycle to work scheme, and on-site parking.

If you are an experienced customer service professional looking for a new challenge, please apply. We look forward to hearing from you.



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