Community Relations Officer

3 weeks ago


Hackney, United Kingdom Kinovo Group plc Full time

Community Relations Officer Job Title

We are seeking a skilled Community Relations Officer to join our team at Kinovo Group plc. This role will involve interacting with residents, clients, and subcontractors to foster positive relationships and resolve any issues that may arise.

Key Responsibilities

  • Act as the central point of contact for residents regarding assigned contracts.
  • Address complaints promptly and effectively.
  • Prepare detailed weekly reports on ongoing works for the Contracts Manager.

Requirements

  • Previous experience in an RLO capacity or customer service facing role within the social housing sector.
  • Excellent interpersonal and relationship building skills.
  • Negotiation and leadership skills to resolve complaints/queries quickly and efficiently.

Benefits

  • Competitive salary (£32,000 per annum).
  • Annual appraisals and pay reviews.
  • Annual bonus scheme.
  • 32 days of paid annual leave.
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