Digital Operations Specialist
1 day ago
Overview
Vodafone UK is committed to driving inclusion and diversity in the workplace, creating a fully representative team that reflects the communities and customers we serve. We believe in collaboration and connection with our colleagues to achieve great things.
Salary and Benefits
We offer an excellent basic salary of £43,000 plus bonus and Vodafone benefits, making this a highly competitive opportunity. Our hybrid working approach allows for flexibility and resources to succeed in your role.
Job Description
This Digital Operations Specialist role supports the UK consumer end-to-end order jeopardy management flow, using automated and manual order fallout management. You will work alongside other order team members and partners, continually improving order fallout management and collaborating closely with IT, Consumer Operations, and other teams.
Main Responsibilities
- Assist in managing the end-to-end order management process to ensure UK consumer orders are completed within the customer-agreed SLA or committed time.
- Collaborate with the Order Management partner, Shared Services Operations, L2 teams, Change Lead, Consumer Operations, Delivery, suppliers, and partners.
- Support the investigation and analysis of issues across Consumer and Enterprise Technology to identify root causes and implement corrective actions.
- Contribute to defining and improving incident and problem management methodologies within Consumer IT.
- Assist in maintaining service relationships with key areas and proactively drive the improvement and development of the service.
- Help drive the development and implementation of Consumer stack (Oracle-based) functional flow and systems to enhance speed, accuracy, efficiency, effectiveness, service quality, and business satisfaction.
- Support the management of Risk and Security compliance.
- Play a role in continuous process improvement and standardization, identifying root causes of issues, and driving resolution.
Requirements
- ITIL Foundation Level in IT Service Management.
- Familiarity with Oracle-based systems and Telco provisioning applications is desirable.
- Strong attention to detail and a thorough approach to tasks.
- Basic understanding of order management processes and systems.
- Customer-focused with strong communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Analytical skills to assess issues and identify solutions.
- Willingness to learn and adapt in a dynamic environment.
About Us
Vodafone UK values diversity and is proud to be certified as a Great Place to Work. We strive to create a workplace that is inclusive and representative of the communities and customers we serve.
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