Service Operations Manager

3 days ago


North Walsham, Norfolk, United Kingdom Serco Limited Full time
Job Title

Service Operations Manager

About the Role

We are seeking an experienced Service Operations Manager to join our team at Serco Limited. As a key member of our operations team, you will be responsible for managing and delivering a Soft FM service within a demanding healthcare environment.

The successful candidate will have strong leadership skills, with the ability to influence, support, and steer a large diverse team. They will also possess excellent communication skills, both written and verbal, and be able to work effectively with employees, patients, and Trust staff.

Key Responsibilities
  1. Manage and deliver a Soft FM service within a demanding healthcare environment.
  2. Lead and motivate a large diverse team to achieve operational excellence.
  3. Develop and implement effective resourcing levels through arranging the duty rota and sourcing annual leave and absence cover.
  4. Collaborate with Trust staff, patients, and visitors to resolve operational issues.
  5. Prepare and manage rotas in line with departmental budget.
Requirements
  • Strong leadership skills: influence, support, and steer a large diverse team.
  • Highly self-motivated and ability to motivate others.
  • Effective communication skills: to communicate with employees, patients, and Trust staff in formal and informal situations.
  • Strong customer care skills.
  • Numeracy skills required for understanding budgetary requirements.
  • Awareness of good business management practices e.g. staff rostering, policies and procedures, people management.
What We Offer
  • Competitive salaries with annual reviews (£13.57 per hour).
  • Pension: Up to 6% contributory pension scheme.
  • Training and development: A wide range of learning opportunities with over 1,100 internal courses available.
  • Wellbeing: 24/7 Employee Assistance Programme.


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