Service Operations Manager
3 days ago
Service Operations Manager
About the RoleWe are seeking an experienced Service Operations Manager to join our team at Serco Limited. As a key member of our operations team, you will be responsible for managing and delivering a Soft FM service within a demanding healthcare environment.
The successful candidate will have strong leadership skills, with the ability to influence, support, and steer a large diverse team. They will also possess excellent communication skills, both written and verbal, and be able to work effectively with employees, patients, and Trust staff.
Key Responsibilities- Manage and deliver a Soft FM service within a demanding healthcare environment.
- Lead and motivate a large diverse team to achieve operational excellence.
- Develop and implement effective resourcing levels through arranging the duty rota and sourcing annual leave and absence cover.
- Collaborate with Trust staff, patients, and visitors to resolve operational issues.
- Prepare and manage rotas in line with departmental budget.
- Strong leadership skills: influence, support, and steer a large diverse team.
- Highly self-motivated and ability to motivate others.
- Effective communication skills: to communicate with employees, patients, and Trust staff in formal and informal situations.
- Strong customer care skills.
- Numeracy skills required for understanding budgetary requirements.
- Awareness of good business management practices e.g. staff rostering, policies and procedures, people management.
- Competitive salaries with annual reviews (£13.57 per hour).
- Pension: Up to 6% contributory pension scheme.
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available.
- Wellbeing: 24/7 Employee Assistance Programme.
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