Technical Support Manager Lead
1 week ago
The IT Service Desk Manager will be responsible for managing the day-to-day operations of the IT Service Desk team, ensuring high-quality technical support and customer service to our users. This role requires strong leadership and team management abilities, with a focus on developing a high-performing team.
Responsibilities:- Lead the IT Service Desk team, providing guidance and support to team members.
- Develop and implement processes and procedures to improve efficiency and effectiveness.
- Collaborate with stakeholders to ensure seamless service delivery.
The ideal candidate will have:
- Strong knowledge of IT support, infrastructure, hardware, and networking.
- Familiarity with ITIL best practices and IT service management tools.
We offer a competitive salary of £50,000 - £65,000 per annum, depending on experience. In addition, we provide a hybrid working model, equal opportunities, and value diversity, equity, and inclusion at our company.
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