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Food Service Director

2 months ago

Helston, United Kingdom Chartwells Full time
About the Role

We are seeking an experienced and passionate Catering Manager to join our team at Chartwells. As a key member of our operations team, you will be responsible for overseeing all catering and service operations for our clients, ensuring exceptional food and customer service standards are consistently met.

Key Responsibilities
  • Team Supervision: Supervise and motivate teams to deliver impeccable food and customer service, ensuring a positive experience for our clients.
  • Operational Efficiency: Oversee the efficiency of all in-unit operations, including managing inventories, monitoring budgets, and implementing action plans to drive sales and improve customer satisfaction.
  • Communication and Liaison: Communicate regularly with your line manager to monitor key performance indicators (KPIs) and targets, and liaise between customers and internal teams to ensure seamless service delivery.
  • Brand Representation: Represent Chartwells and maintain a positive brand image, ensuring our values and standards are consistently upheld.
  • Service Concept Development: Identify opportunities for new service concepts to drive sales and improve customer satisfaction, and implement and review Health & Safety standards to ensure compliance across all catering and service teams.
Requirements
  • Passion for Food and Service: Be passionate about great-tasting food and exceptional customer service, with a minimum of two years of management experience within a similar sector or industry.
  • Team Management Experience: Have experience managing teams in a similar role, with excellent communication and organizational skills.
  • Financial Acumen: Demonstrate brilliant financial acumen, with the ability to manage budgets and implement action plans to drive sales and improve customer satisfaction.
  • Ambition and Motivation: Be an ambitious and motivated individual who is always looking to upskill and contribute to the success of our team.