Hybrid IT Operations Specialist

2 days ago


Basingstoke, Hampshire, United Kingdom Unum Insurance Full time
Job Title: Hybrid IT Operations Specialist

Unum Insurance is seeking an experienced Hybrid IT Operations Specialist to join our team in Basingstoke or Dorking, working 2 days a week from home. This role involves supporting IT teams through key operational processes, ensuring seamless integration and minimal disruption.

About the Role:

  1. Supports IT teams through key operational processes, ensuring seamless integration and minimal disruption.
  2. Works closely with project and architecture teams to understand service impact of proposed solutions, identifying potential risks and mitigating strategies.
  3. Determines and defines support requirements associated with new and changed services, capturing and managing risks throughout the introduction process.
  4. Captures and manages risks associated with the introduction of new services, ensuring business continuity and minimizing downtime.
  5. Defines Service Acceptance Criteria and manages their completion, guaranteeing that services meet required standards.
  6. Defines entry and exit criteria for Early Life Support, overseeing the transition phase to ensure full operational readiness.
  7. Creates documentation to track the transition of deliverables into operational support, assisting support teams in knowledge transfer, training, and ongoing support.
  8. Works with stakeholders to highlight and address potential support gaps, proactively addressing concerns and developing solutions.
  9. Produces management information and reporting to show progress, providing visibility into service transition activities.

What We Offer:

  • Competitive Salary £50,000 - £70,000 per annum
  • Generous Bonus Scheme
  • Private Medical Insurance
  • DC Pension Scheme
  • Life, Medical, and Income Insurance
  • Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical second opinion
  • 27 days holiday with option to buy and sell up to 5 days (plus Bank Holidays)
  • Salary Sacrifice Electric Car Scheme with free on-site electric chargers

Why Join Us?

We are an inclusive and diverse employer, committed to creating a culture where everyone can grow and develop without barriers. We offer a wealth of learning and development opportunities to support your career growth.



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