Hybrid IT Operations Specialist
2 days ago
Unum Insurance is seeking an experienced Hybrid IT Operations Specialist to join our team in Basingstoke or Dorking, working 2 days a week from home. This role involves supporting IT teams through key operational processes, ensuring seamless integration and minimal disruption.
About the Role:
- Supports IT teams through key operational processes, ensuring seamless integration and minimal disruption.
- Works closely with project and architecture teams to understand service impact of proposed solutions, identifying potential risks and mitigating strategies.
- Determines and defines support requirements associated with new and changed services, capturing and managing risks throughout the introduction process.
- Captures and manages risks associated with the introduction of new services, ensuring business continuity and minimizing downtime.
- Defines Service Acceptance Criteria and manages their completion, guaranteeing that services meet required standards.
- Defines entry and exit criteria for Early Life Support, overseeing the transition phase to ensure full operational readiness.
- Creates documentation to track the transition of deliverables into operational support, assisting support teams in knowledge transfer, training, and ongoing support.
- Works with stakeholders to highlight and address potential support gaps, proactively addressing concerns and developing solutions.
- Produces management information and reporting to show progress, providing visibility into service transition activities.
What We Offer:
- Competitive Salary £50,000 - £70,000 per annum
- Generous Bonus Scheme
- Private Medical Insurance
- DC Pension Scheme
- Life, Medical, and Income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical second opinion
- 27 days holiday with option to buy and sell up to 5 days (plus Bank Holidays)
- Salary Sacrifice Electric Car Scheme with free on-site electric chargers
Why Join Us?
We are an inclusive and diverse employer, committed to creating a culture where everyone can grow and develop without barriers. We offer a wealth of learning and development opportunities to support your career growth.
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