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Workplace Engineer

2 months ago

Manchester, United Kingdom Capgemini Full time

About the Role

We are seeking an experienced Onsite Engineer to join our End User Experience (EUE) department, supporting a diverse range of high-profile clients. As an Onsite Engineer, you will be responsible for resolving incidents, completing assigned works, and undertaking NSR tasks to agreed timescales.

Your Responsibilities

  • Provide 2nd line support for resolving incidents to SLA
  • Complete assigned works within allocated timeframes
  • Undertake NSR tasks to agreed timescales
  • Proactively communicate and coordinate with Level 3 teams to highlight major level issues
  • Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.

Your Skills and Experience

  • Strong knowledge and understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration, and registry settings
  • Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
  • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
  • Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, and general etiquette
  • Computer peripherals experience, including printers (including MFDs), display screens, docking stations, port replicators, cameras, and scanners

Security Clearance

To be successfully appointed to this role, you must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

About Capgemini

Capgemini is a thriving company that seeks out opportunities to transform the world's leading businesses. We pride ourselves on our people and the skills they bring to the table. As an Onsite Engineer, you will be empowered to explore, innovate, and progress, with access to countless training and development opportunities.