IT Infrastructure Specialist
3 weeks ago
Job Description:
Our company is looking for a skilled Technical Support Analyst to join our team in Hemel Hempstead. As a key member of our technical support team, you will be responsible for leading the troubleshooting and resolution of complex technical issues related to EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies.
You will serve as a subject matter expert, providing guidance and support to junior team members and overseeing system updates, maintenance schedules, and the deployment of new technologies.
Key Requirements:
- Extensive experience in a support role, with a strong background in retail or hospitality IT environments.
- Deep technical knowledge of EPOS, POS systems, kiosks, and digital displays.
- Proficient in Windows operating systems, networking, and device configuration.
- Strong analytical and problem-solving skills with a proactive approach to challenges.
- Excellent communication skills and the ability to work effectively under pressure.
Salary and Benefits:
- A competitive salary of £55,000 - £65,000 per annum, depending on experience.
- The opportunity to lead and influence the technical support function.
- Exposure to cutting-edge technologies in a dynamic and rewarding environment.
- Clear pathways for career advancement and professional development.
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