Network Infrastructure Specialist

2 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full time

About Hamilton Barnes Associates Limited

Our client is a leading provider in the telecommunications industry, specializing in cutting-edge optical networking and innovative software services. We are seeking an experienced Network Infrastructure Specialist to join their team.

Key Responsibilities:

  • Technical Support: Provide expert technical support for Ciena's IP networking products, including routers, switches, and network management software.
  • Troubleshooting: Diagnose and resolve complex issues related to IP networking, including routing protocols (OSPF, BGP, MPLS), IP addressing, VPNs, and QoS.
  • Collaboration: Work closely with cross-functional teams to escalate and resolve product issues, and to provide feedback on product performance and customer needs.
  • Training and Development: Stay current with the latest IP networking technologies and Ciena products through continuous learning and professional development. Share knowledge with team members and contribute to training materials and sessions.
  • Process Improvement: Participate in continuous improvement initiatives to enhance support processes, tools, and customer experience.

Requirements:

  • Cisco IP
  • Juniper IP
  • Nokia IP
  • Strong MPLS experience

Benefits:

  • 12% bonus

Compensation Package:

  • $120,000 CAD base salary


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