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Front of House Team Lead

4 weeks ago

Congleton, Cheshire East, United Kingdom Loungers Full time
Front of House Supervisor Opportunity

Lounges are renowned for their exceptional service, and as a Supervisor, you'll play a pivotal role in maintaining this high standard. Your primary responsibility will be to support the management team in delivering exceptional customer experiences, ensuring that every guest leaves satisfied. This involves leading by example, setting the pace high for the team, and driving results through effective supervision.


The Role

  • Support the management team in maintaining exceptional customer service standards
  • Lead from the front, setting the pace high for the team
  • Drive results through effective supervision and coaching

The Benefits

  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What We're Looking For

  • Experience as a Supervisor, Team Leader, or an exceptional front of house team member
  • Background in restaurants, bars, cafés, or coffee shops
  • Natural talent and passion for hospitality
  • Driven and relentless in overcoming challenges or obstacles
  • Good literacy skills and attention to detail for reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

Want to learn more about us? Follow us on LinkedIn or @life.at.lounge on TikTok