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Fire and Security Service Manager

2 months ago

London, Greater London, United Kingdom Griffin Fire Full time

Job Summary

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Griffin Fire. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers across the South Central region.

Key Responsibilities

  • Lead a team of fire and security service engineers to ensure efficient and effective service delivery.
  • Develop and implement strategies to improve service quality, customer satisfaction, and revenue growth.
  • Manage and maintain relationships with customers, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Collaborate with the sales team to identify new business opportunities and develop proposals to secure new contracts.
  • Develop and implement training programs to enhance the skills and knowledge of the service team.
  • Manage and control budgets, resources, and inventory to ensure optimal service delivery.
  • Ensure compliance with all relevant laws, regulations, and industry standards.

Requirements

  • Proven experience in a similar role, preferably in the fire and security industry.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to analyze data and make informed decisions to drive business growth and improvement.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Full UK driving license and willingness to travel within the region.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Griffin Fire

Griffin Fire is a leading provider of fire and security solutions, serving customers across the UK. We pride ourselves on delivering exceptional service, quality products, and innovative solutions to meet the evolving needs of our customers.