Technical Support Specialist
6 hours ago
Join Rubicon People Partnership, a global digital security company, as a 2nd Line Engineer and play a critical role in providing support for operational, deployment, and configuration issues.
About the RoleAs a 2nd Line Engineer, you will work as part of a dynamic team, providing technical support and resolving issues in a timely and efficient manner. You will have the opportunity to grow and further develop your technical abilities, working with a global organization that values socially responsible and environmentally sustainable practices.
Responsibilities- Troubleshoot and resolve technical issues, including deployment and configuration.
- Escalate technical issues to 3rd Line, product management, and development.
- Identify, troubleshoot, and clean viruses and malware.
- Mentor support team members and collaborate with internal departments.
- Participate in 24x7 support on a rota basis.
- 10% Bonus
- Company pension scheme
- Wellbeing allowance
- Private medical insurance
- Sight tests and VDU glasses
- Company sick pay
- Paid maternity and paternity leave
- Hybrid working
- Death in service
- Free parking
Rubicon People Partnership is a global digital security company that started as a small family-run business over 20 years ago. Today, they operate globally and are trusted by some of the largest organizations in the world. They offer staff opportunities to develop and progress internally, while maintaining socially responsible and environmentally sustainable practices.
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