IT Support Specialist
3 weeks ago
As an IT Support Specialist at SCC, you will play a vital role in ensuring the smooth operation of our clients' computer estates. Your primary responsibility will be to provide exceptional support to our clients, maintaining high customer satisfaction and ensuring compliance with all company and client procedures and policies.
Key Responsibilities:
- Complete all allocated calls, maintaining high customer satisfaction.
- Ensure compliance to all company and client procedures and policies.
- Provide solutions or advise on technical issues encountered by self and colleagues.
- Assist in testing and documenting new solutions for SCC and the customer.
Requirements:
- Experienced IT Support engineer with Hardware Break Fix and Software / Operating System – Desk side Support experience.
- Previous experience in a site-based role with good printer and / or electromechanical experience.
- Familiarity with network operating systems, MS Office, Windows operating systems, basic knowledge of Azure, One Drive, Intune, AD would be ideal.
- Good diagnostic and problem-solving skills combined with extensive hardware break fix experience, primarily on Intel desktop, laptop, and associated peripherals.
About SCC:
- An inclusive workplace.
- Excellent package: solid basic and company benefits.
- Hybrid working & core hours in line with role requirements.
- Career development and life-long learning opportunities.
- Opportunity to join Europe's largest privately-owned IT Company.
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