Business Operations Manager
4 days ago
At The Harcourt, we're seeking a highly motivated Assistant General Manager to support the General Manager in the day-to-day operations of our pub. As a key member of our team, you'll be responsible for overseeing the pub's operations, working closely with the Head Chef to create an exceptional customer dining experience, and leading from the front to achieve the company's goals.
About the Role:
- You will be expected to deputise for the General Manager during their absence, taking ownership of all back of house and front of house operations, and serving as the line of communication between frontline team members and senior management.
- You will work closely with the General Manager to lead the team, drive customer service excellence, and create a positive experience for all our customers.
- You will be responsible for recruiting, developing, and retaining high-calibre team members, supervising their performance, and recommending promotions.
- You will ensure that the team is productive, and the workflow runs smoothly, thinking on your feet to resolve issues and come up with innovative solutions.
- You will have a commercial awareness of the market place, understanding the pulse of the business and being able to nurture it to achieve success in a competitive market.
- You will monitor and control stock levels to generate the optimum yield and achieve budgeted gross profit margins.
- You will have knowledge of and compliance to relevant legislation, including licensing, Health and Safety, Fire Safety, COSHH, and local authorities.
What We Offer:
- 50 hours per week expected
- Tips as part of additional pay
- Competitive benefits, including company pension, discounted or free food, employee discount, health and wellbeing programme, and on-site parking
Language Code: en
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