Stylist - Part Time 16 hours - Fenwicks York

3 weeks ago

York, York City, United Kingdom AllSaints Full time
About the Role

We are seeking a highly motivated and fashion-forward Stylist to join our team at Fenwicks York. As a Stylist, you will be the face of our brand, providing exceptional customer service and styling expertise to our customers.

Key Responsibilities
  • Style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
  • Maintain the store's aesthetic, ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
  • Handle and respond to first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
  • Empower customers to make service decisions to resolve their issues while retaining their loyalty and trust
  • Work as one team with the same goal, supporting and observing peers, seeking feedback to support growth and development
  • Work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly
Requirements
  • Friendly and attentive, constantly interacting with customers in-store and online from all over the world to provide an exceptional customer experience
  • Awareness and knowledge of our brand, our style, and our brand values, supporting and influencing peers and customers alike
  • Can-do attitude and lots of enthusiasm, with a lot of time spent on interacting with customers and colleagues on our busy shop floors
  • Good problem-solving techniques and ability to do so with pace, empathy, and sometimes under pressure
  • Tech-savvy, processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
  • Actively aware of brand campaigns, lookbooks, and new product launches and a passionate advocate of all things AllSaints
  • Excellent attention to detail
  • A confident communicator
About Us

AllSaints is a fashion brand that values diversity and inclusivity. We are committed to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination, irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status, or age.

We recognize the importance and strength of diversity and commit to creating an environment where everyone feels respected, valued, and able to give of their best while contributing to the success of our brand.

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