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Service Technician

1 month ago

Swanley, Kent, United Kingdom KION Group Full time

Job Summary:

We are seeking a skilled Service Technician to join our team at KION Group. As a Service Technician, you will be responsible for carrying out service and repairs to equipment on customer sites in a safe, professional, and cost-effective manner.

Key Responsibilities:

  • Diagnose and rectify faults on customer FLT's as deemed necessary, ordering spare parts efficiently.
  • Provide reliable information to customers regarding maintenance, repairs, and equipment usage.
  • Adhere to company H&S and Environmental policies, ensuring a safe working environment.
  • Complete automated system and paperwork accurately and within stipulated timeframes.
  • Liaise with management for authorization of parts and process order numbers.
  • Share information regarding individual forklifts and equipment with relevant parties.
  • Propose improvements to work activities and work conditions.
  • Ensure all allocated work is completed and notify Manager or Controller if in arrears.
  • Follow specified Engineering Standards and Safe Working Practices.
  • Ensure stock levels and movement records are accurate.
  • Obtain hour meter readings and site information as requested.
  • Keep company-issued equipment and tooling in a satisfactory condition.
  • Work closely with the sales & STR team and refer leads.
  • Work to strict planned schedules and deadlines.
  • Take responsibility for van weight and safe/roadworthy condition.
  • Understand KPI's relating to service, admin, and stock.
  • Participate in training days, work meetings, and other meetings.

Health and Safety:

As an employee, you have a legal duty of care to adhere to the company policy at all times. Maintain a safe and healthy working environment, take care of your own health, safety, and environment at work, and of other colleagues and individuals on site who may be affected by your actions or omissions.