Hotel General Director

About MGM Muthu Hotels

We are a renowned hotel company, operating a diverse portfolio of properties across various locations. Our commitment to delivering exceptional experiences has earned us a reputation as one of Europe's premier hotel companies.

Job Overview:

The General Manager plays a pivotal role in driving hotel success, overseeing daily operations, management, and performance. Key responsibilities include leading staff, managing budgets, implementing operational strategies, and maintaining brand standards and values.

Responsibilities:

• Develop and implement operational strategies to enhance hotel performance and align with company objectives.
• Oversee daily operations, ensuring smooth hotel functioning and efficient resource allocation.
• Guarantee consistency in service quality, guest experiences, and operational procedures.
• Address and resolve operational issues promptly, upholding high service standards.
• Implement revenue-generating strategies, including room rates, occupancy levels, and food and beverage sales.
• Monitor expenses, manage resources effectively, and introduce cost-saving initiatives without compromising service quality.
• Regularly review and analyze financial statements, P&L reports, and other financial data to assess hotel performance.
• Lead, motivate, and support hotel teams, fostering a positive and productive work environment.
• Oversee recruitment, hiring, and training of staff to ensure qualified and motivated personnel.
• Conduct performance reviews, provide feedback, and manage disciplinary actions when necessary with HR guidance.
• Ensure exceptional customer service, driving high guest satisfaction and repeat business.
• Monitor guest feedback, online reviews, and internal quality assessments to maintain and improve service standards.
• Address guest complaints promptly and effectively, resolving issues to guest satisfaction.
• Promote the hotel brand, ensuring consistent and positive image.
• Monitor market trends, competition, and local conditions to identify opportunities and threats to the business.
• Comply with local laws, regulations, and health and safety standards.
• Perform additional tasks or projects as assigned by senior management, demonstrating flexibility and responsiveness to company needs.

Estimated Salary: £55,000 - £75,000 per annum