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IT Field Support Specialist
1 month ago
We are a luxury hotel collection in London, united by timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in the city's story.
Job Title: IT Field Support SpecialistKey Responsibilities:We are seeking an IT Field Support Specialist to join our team. As the first point of contact for all IT issues, you will provide onsite technical assistance for events, help guests connect their equipment to our IT infrastructure, and assist with in-room entertainment systems.
Key responsibilities include:
- Providing technical support for network devices, desktops, laptops, and audio equipment
- Assisting with events and ensuring smooth IT operations
- Helping guests with in-room entertainment systems, including TV, tablets, Sky, IPTV, and audio systems
- Coordinating with our central Helpdesk team and providing assistance with site-related tasks and duties
- Performing IT asset maintenance tasks and verifying assets are working fine and in tally with asset management software
Requirements and Skills:
We are looking for a customer-centric individual with good communication skills, both verbal and written. The ideal candidate will have knowledge of IT equipment, including laptops, desktops, tablets, mobile phones, and printers. They should also have experience with managing and connecting audio/video and other conferencing equipment, as well as installing and terminating CAT5/6 cabling.
Benefits:
We offer a collaborative and empowering team dynamics, pathways for promotions and growth within the brand, recognition and rewards program, access to discounts via our benefits platform, comprehensive training, 28 holidays annually, inclusive of 8 bank holidays, and health incentives.