Continuous Improvement Lead
3 weeks ago
We are looking for a highly skilled Senior Problem Manager to join our team at Mobile Broadband Network Ltd (MBNL). As a key member of our operations function, you will be responsible for establishing and managing an operations function accountable for Problem Management and Continuous Improvement.
The ideal candidate will have strong experience in establishing, developing, and managing operations functions, as well as detailed knowledge of ITIL best practices. A background in ITIL certification, particularly in ITIL Practitioner or Managing Professional level, is also desirable.
About the Role:
- Assure the problem management service to maximise performance in accordance with ITIL best practice.
- Ensure the continuous improvement framework and governance are effective and maintained.
- Confirm that the MSP captures high-quality information during the problem management process.
- Work collaboratively with suppliers to gain sponsorship and implement improvement initiatives.
Requirements:
- Strong experience of establishing, developing, and managing operations functions accountable for Problem Management and Continuous Improvement.
- Detailed knowledge of ITIL best practices for Problem Management and Continuous Improvement.
- Experience of managing, motivating, monitoring, and improving performance of contractors and suppliers.
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