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Account Growth Specialist
2 months ago
Citation Professional Solutions is seeking a highly skilled Customer Success Business Partner to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our clients.
Key Responsibilities:
- Client Onboarding: Develop and implement tailored onboarding plans to ensure seamless integration of our services, resulting in exceptional client experiences.
- Account Growth: Identify and capitalize on opportunities to expand our services with existing clients, driving revenue growth and increasing customer satisfaction.
- Relationship Management: Foster strong, long-lasting relationships with key stakeholders, providing proactive support and guidance to ensure client needs are met.
- Issue Resolution: Collaborate with internal teams to resolve high-priority issues and escalate concerns to ensure timely resolution and maintain client satisfaction.
- Client Communication: Regularly engage with clients through care calls, ensuring they are aware of our services and value proposition.
Requirements:
- Proven experience in customer-facing roles, with a focus on account growth and relationship management.
- Excellent communication, negotiation, and presentation skills, with the ability to influence at all levels of the organization.
- Strong problem-solving skills, with the ability to think critically and develop creative solutions.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
About Citation Professional Solutions:
We are a leading provider of HR and H&S consultancy services, dedicated to supporting SMEs in achieving their goals. Our team is passionate about delivering exceptional client experiences and driving business growth. If you are a motivated and results-driven individual looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
