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Driver Technical Centre Executive
2 months ago
We are seeking a highly skilled and experienced Driver Technical Centre Executive to join our client's team on a long-term temporary assignment.
The successful candidate will be responsible for ensuring the successful daily operational delivery for the Driver Interaction Centre by providing exceptional service to Customers and Drivers.
Key Responsibilities- Ensure vehicles with an off-road notification are managed within required KPI's and provide driver support, managing communication including telephone calls, email etc.
- Provide customer & driver support through a strong customer journey and support through telephone and email contact.
- Deliver on the companies' customer promise and ensure unique customer experience expectations are met.
- Evidence of suitable prioritisation is paid to vehicle SMR repairs by repairers, depending on the complexity of work and accepted timeframe to complete.
- Negotiate with breakdown providers, repairers and vehicle manufacturers with the key aim of returning a vehicle to an on-road condition in the quickest time.
- Negotiate with vehicle manufacturers on a determined case basis to ensure goodwill is maximised - including relief vehicle and early termination support
- Relevant Technical qualifications for motor vehicle SMR.
- Motor Mechanics NVQ 1, 2 & 3, City & Guilds or equivalent
- Good understanding of the Fleet Industry Operational requirements is desirable but not essential.
- Strong customer service orientation & telephone negotiation / persuasion skills.
- Experience of the repair and maintenance of motor vehicles (Motorbikes, Cars & LCV's).
- Knowledge of the Epyx system required as all individuals have technical advisor status within the system.
- Ability to communicate with drivers in stressful situations, working on their own initiative and as a team member.
- Experience of working with external and internal service providers.
- Experience of working in a manufacturer's franchised dealership in workshop &/or service desk environments is a must
- BVRLA accreditation Technical Customer Service Advisor (Level 3)
We offer a competitive hourly wage plus an annual performance-related bonus.
You will receive a generous annual leave of up to 35 days, which is inclusive of bank holidays.
There's free on-site parking available, and you'll have access to a subsidised restaurant.
We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.
Diversity, Equity and InclusionWe are committed to creating a diverse and inclusive work environment that values and respects differences.
We promote diversity through various initiatives and have integrated diversity, equity, and inclusion into our HR strategy.
We support five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background
