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Technical Services Analyst
2 months ago
We are seeking a highly skilled Technical Services Analyst to join our team at Centrality. As a Technical Services Analyst, you will be responsible for managing the day-to-day internal IT systems of the Company.
Key Responsibilities:- Enable staff to deliver excellent levels of service to internal customers by providing a stable, secure, and functionally-rich IT platform.
- Learn and adapt new technologies as they appear, driven by Company requirements.
- Install and maintain systems to ensure smooth and productive running of the Company, its systems, and employees.
- Ensure end users receive excellent performance from their IT systems and equipment, enabling them to do their job productively and with minimal administrative overhead.
- Meet customer success criteria and performance targets.
- Deliver wider security objectives of the Company, including ISO27001 and Cyber Essentials +.
- Reduce costs and drive efficiencies across the entire business.
- Write documentation and provide coaching to colleagues to ensure they can continue to learn from your experience and knowledge.
- GCSE Maths and English at grade C or higher.
- A-Level standard qualifications desired.
- Professional qualifications such as MD-102, MS-700, SC-400, AZ-104, AZ-140, Extreme networks WiFi, and FortiGate firewalls are desired.
- General skills, including communication, questioning, and problem-solving.
- TCP/IP fundamentals.
- Microsoft Windows-based networks and servers, including Active Directory, Entra ID (Azure AD), Azure Virtual Desktop, and Intune.
- Client computers running various Microsoft operating systems.
- iOS mobile devices and MDM experience.
- Experience of centralised administration, securing user environments with lock down.
- Experience of operating system installations, adding driver support for new hardware, and maintaining builds.
- Ability to accurately test and diagnose problems in a systematic and logical manner prior to delivering projects to implementation.
- Ability to construct a UAT testing programme and deliver and test a working solution that meets the defined success criteria.
- Ability to design robust and supportable solutions with low administration and helpdesk overhead.
- High attention to detail, with an emphasis on providing a seamless, fuss-free but functionally rich end user experience to our end users.
- Ability to work autonomously for a wide programme of initiatives and projects, formulating a project plan and guiding it through to delivery.
- Configuring networking equipment.
- Some knowledge of scripting and programming fundamentals.
- MS Office and other common client applications.
- Experience of application packaging and software deployment concepts and technologies.
- Group Policy, on-premises domains, and other 'legacy' MS technologies.
- Microsoft Windows Server Update Services.
- Microsoft SQL Server installation and administration.
- RedStor backup solution.
At Centrality, we offer a fast-paced, challenging, and stimulating work environment within small agile teams. Everyone gets involved in team-based projects, and we strive to make everyone feel an important part of Centrality and empowered to make a difference.
We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure they have the tools and resources to be successful.
- 25 days holiday as year increasing to 30 with service.
- Company bonus scheme.
- Employee Assistance, Westfield Health Cash Back Scheme.
- Flexible working dependent upon the role.
- Endless Lavazza coffee and fruit.
- Commitment and sponsorship for technical and professional development - up to 10 training days per year to invest in ongoing development, aligned to your current or future role with us.