Technical Operations Manager

1 week ago


Cambridge, Cambridgeshire, United Kingdom The Sterling Choice Full time
About The Sterling Choice

We are a leading food manufacturer in Cambridgeshire, dedicated to delivering high-quality products to our customers.

Job Title: Technical Customer Account Manager/Senior QA Manager

We are seeking a highly skilled Technical Customer Account Manager/Senior QA Manager to join our team. This role will be responsible for managing the technical relationship with allocated customers and ensuring compliance with HACCP-based quality systems, customer standards, and legal requirements.

Key Responsibilities:
  • Manage the technical relationship with allocated customers and act as their primary technical contact.
  • Ensure compliance with HACCP-based quality systems, customer standards, and legal requirements.
  • Conducting factory audits to assess standards and identify areas for improvement.
  • Provide technical guidance, training, and support to internal teams and customers.
  • Implement corrective actions following audits, ensuring customer satisfaction.
  • Work with production and service departments to improve technical performance.
  • Ensure timely and effective management of customer complaints, maintaining high service levels.
Requirements:
  • Minimum 3 years' experience in the food industry, including auditing.
  • Working knowledge of BRC standards, HACCP, food legislation, and food hygiene.

Salary: £55,000 - £65,000 per annum. We offer a competitive salary package, including a generous bonus scheme and excellent benefits.



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