Technical Operations Manager
1 week ago
We are a leading food manufacturer in Cambridgeshire, dedicated to delivering high-quality products to our customers.
Job Title: Technical Customer Account Manager/Senior QA ManagerWe are seeking a highly skilled Technical Customer Account Manager/Senior QA Manager to join our team. This role will be responsible for managing the technical relationship with allocated customers and ensuring compliance with HACCP-based quality systems, customer standards, and legal requirements.
Key Responsibilities:- Manage the technical relationship with allocated customers and act as their primary technical contact.
- Ensure compliance with HACCP-based quality systems, customer standards, and legal requirements.
- Conducting factory audits to assess standards and identify areas for improvement.
- Provide technical guidance, training, and support to internal teams and customers.
- Implement corrective actions following audits, ensuring customer satisfaction.
- Work with production and service departments to improve technical performance.
- Ensure timely and effective management of customer complaints, maintaining high service levels.
- Minimum 3 years' experience in the food industry, including auditing.
- Working knowledge of BRC standards, HACCP, food legislation, and food hygiene.
Salary: £55,000 - £65,000 per annum. We offer a competitive salary package, including a generous bonus scheme and excellent benefits.
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