Enhanced Support Professional

2 months ago

London, Greater London, United Kingdom Look Ahead Full time

About the Role:

We are seeking a highly skilled and compassionate Enhanced Support Worker to join our team at Look Ahead. As an Enhanced Support Worker, you will play a vital role in providing high-quality support to our customers, helping them to achieve their goals and improve their overall well-being.

Key Responsibilities:

  • Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager.
  • Ensure that referrals are chased proactively to fill properties efficiently.
  • Undertake initial and continuous assessment of needs and potential risks, agreeing levels of support and actions.
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
  • Support customers to undertake domestic tasks, including practical assistance where necessary, to ensure a high quality of accommodation.
  • Develop and maintain links with key agencies and service providers in the local community.
  • Develop knowledge around the local mental health system to ensure customers receive the best treatment available.
  • Lead on an area of specialism (ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area.
  • Empower customers to ensure they receive the service and benefits they are entitled to.
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
  • Encourage and enable tenants to pay their rent and ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
  • Adhere to Look Ahead's Policies and Procedures.
  • Engage in learning and development activity to increase knowledge and skills.
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

About You:

We are looking for an individual who is:

  • Enjoys social interaction and the company of others, and is able to encourage customer involvement.
  • Approachable and open in their behaviour.
  • Prefers working as part of a group or team.
  • Is fundamentally calm and resilient, and is able to manage their emotions effectively.
  • Has a practical and logical mind, and is naturally well-organised.
  • Flexible and able to adapt to changing circumstances.
  • Open to feedback and self-development.
  • Thrives on change and enjoys dynamic, diverse environments.
  • Is confident with high levels of self-esteem.
  • Is respectful, articulate and sensitive in their style of communication.
  • Is essentially customer-focused.
  • Is motivated towards excellence and improvement of personal performance, with a 'can do' attitude.
  • Ability to cope positively with challenging and diverse behaviours.

What You'll Bring:

We are looking for an individual with:

  • Up to NVQ Level 3 or equivalent, or experience in the social care/charity sector.
  • Desirable: Experience of working with complex needs/street homeless.

About Us:

Look Ahead is a dynamic, leading not-for-profit care and support provider in London and the South East. We deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities, offering plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

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