Room Attendant

2 months ago

London, Greater London, United Kingdom Broadwick Soho Full time
About the Role

We are seeking a skilled and enthusiastic Room Attendant to join our team at Broadwick Soho. As a Room Attendant, you will play a vital role in ensuring the highest standards of cleanliness, product presentation, and customer care in all guest rooms and public areas.

Key Responsibilities
  • Consistently achieve high standards of cleanliness and product presentation in guest rooms and public areas
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner
  • Work collaboratively with other hotel staff to ensure seamless and memorable guest experiences
  • Be flexible and adaptable, with the ability to multitask and prioritize effectively
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • Experience in a luxury/lifestyle restaurant or bar or 5* luxury hotel operation
  • Exceptional organisational skills with the ability to prioritise effectively and work under pressure
  • Great attention to detail and genuine passion for delivering exceptional service
  • Your charisma, individuality, and positive energy
  • Excellent communication skills and comfortable talking with guests, colleagues, and the senior leadership team
  • Able to work 40 hours per week including late evenings and weekends
What We Offer
  • Inclusion in the Tronc scheme which includes Room and F&B service charge
  • 30 days holiday inclusive of bank holidays increasing with the length of service
  • Pension scheme, season ticket travel loan, cycle-to-work scheme
  • Great food and drink during your shift
  • Designer outfits that represent our spirit and personality that are fresh and ready for your shift
  • Support from our Employee Assistance Programme and well-being initiatives
  • Great incentives including refer a friend bonus (£1000 for chefs & £500 for all other roles)

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