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Warehouse and Customer Service Coordinator

1 month ago

StratforduponAvon, Warwickshire, United Kingdom Royal Shakespeare Company Full time

Job Description:

We are seeking a Warehouse and Customer Service Coordinator to join our team at the Royal Shakespeare Company. This exciting role involves assisting the Deputy Head of Retail in the day-to-day operations of our retail warehouse based in Stratford-upon-Avon.

Main Responsibilities:

  • Picking and processing stock deliveries, including handling discrepancies and checking quantities
  • Dispatching mail order and online sales, maintaining high customer service standards
  • Ensuring stock is safely and securely stored, with accurate inventory management
  • Providing exceptional customer service through various channels (phone, email, in-person)
  • Participating in regular stocktakes to maintain accurate inventory levels

Requirements:

  • Experience working in a warehouse or retail environment
  • Familiarity with E.P.O.S. systems and Microsoft Office software
  • Excellent communication and problem-solving skills
  • Clean driving licence
  • Ability to work independently and as part of a team
  • Commitment to delivering outstanding customer service

About Us:

The Royal Shakespeare Company values diversity, inclusivity, and excellence in all aspects of our work. We offer a supportive and collaborative work environment, along with opportunities for growth and development.