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Service Coordinator

2 months ago

Cannock, Staffordshire, United Kingdom ISS Full time

Job Title: Out of Hours Service Co-ordinator

Job Summary:

We are seeking a highly organized and detail-oriented Out of Hours Service Co-ordinator to join our team at ISS. As a key member of our helpdesk team, you will be responsible for accurately translating contractual and operational requirements to ensure that our clients receive exceptional service.

Key Responsibilities:

  • Translate client calls into actionable solutions, ensuring timely and effective resolution of issues.
  • Identify and implement the most appropriate solutions to client requests within contractual guidelines.
  • Build and maintain strong relationships with clients and account delivery teams.
  • Manage and update associated software and programs, ensuring seamless integration and data accuracy.
  • Provide professional and articulate helpdesk support to clients, addressing their queries and concerns in a timely and courteous manner.
  • Support the account delivery team from an administrative perspective, ensuring seamless communication and collaboration.
  • Escalate any identified issues to line management and seek advice when necessary.
  • Work within established guidelines and company processes, ensuring compliance and adherence to regulatory requirements.

Requirements:

  • GCSE standard with at least 5 Grade C passes or above, or an NVQ qualification in Business Administration, Customer Service, ICT, or equivalent.
  • Previous experience in a customer service, contact centre, or administrative role, with a focus on call handling and client communication.
  • Proficient in Microsoft Office programs, with excellent communication and interpersonal skills.
  • Evidence of working within a team, supporting and collaborating with others to achieve organizational goals.
  • Organized with good planning ability, to prioritize tasks and manage multiple projects simultaneously.
  • Capability to understand and analyze statistical data, with a focus on identifying trends and areas for improvement.

About ISS:

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to doing business the right way, taking our corporate responsibility seriously and prioritizing the well-being of our employees, clients, and the environment.

Why Join ISS?

At ISS, we offer a challenging and exciting career in an organization with people at its heart. We are proud to be a diverse and inclusive employer, welcoming applicants from all backgrounds and perspectives. If you are passionate about delivering exceptional service and making a difference, we encourage you to apply for this exciting opportunity.