Lead Loss Prevention Operations Manager
4 weeks ago
Evri is a leading delivery experience provider striving to create responsible experiences. We value our people and understand that they are crucial to our business success.
The Senior Loss Prevention Process Manager role will oversee stakeholder engagement, process development throughout the network, training members of the Loss Prevention team in process adherence, and influence loss prevention and risk management across the network.
The role involves formulating investigation lines using data analysis, targeting worst-performing areas, and developing proactive plans to reduce claims and losses. Additionally, you will utilise information from the Loss Prevention Analyst Team to target issues with processes that require review.
As a Senior Loss Prevention Process Manager, you will champion client-related issues, formulate strategies to reduce losses, and share findings with Client Managers. You will also liaise with the Central Operations Team, communicate findings regarding investigations, and work collaboratively with Operational Training, Process & Implementation Teams to ensure process developments/changes are embedded.
You will continually look for new technologies to assist in detecting internal theft-fraud and external risks to the business, ensuring Evri leads in this field. Supporting the Loss Prevention Regional Managers and Operations Teams, you will review investigatory work, conduct investigations, and highlight people vs. process issues across the network.
Alongside the Head Of, you will be the gatekeeper for Loss Prevention projects and actions lists, ensuring timely delivery. You will train and develop LP teams in reviewing processes, help develop training programs for other areas of LP and personal development, and assist in writing new processes and policies for Loss Prevention.
This role requires relevant experience within a loss prevention or parcel/logistics operations capacity, preferably at management level. Experience in setting up new departments and teams in a loss prevention environment is essential. The ability to focus on desired results, set challenging goals, and manage own and others' emotions is necessary.
We offer an estimated salary of £50,000 - £65,000 per annum, depending on your experience. At Evri, we strive to build an inclusive and diverse workplace where everyone can bring their whole authentic selves. We're committed to removing barriers and ensuring each person feels valued for who they are and what they bring to our business.
We are excited about the future and invite like-minded professionals to join us in delivering responsible delivery experiences.
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