Distributed Field Engineer

3 days ago


Bournemouth, Bournemouth, United Kingdom Austin Fraser Full time

Job Overview:

Austin Fraser is seeking an experienced Distributed Field Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, ensuring that their IT hardware and software products are running smoothly and efficiently.

About the Role:

We are looking for a highly skilled and motivated individual who can work independently and as part of a team to deliver high-quality technical support services to our customers. The successful candidate will have excellent communication and problem-solving skills, with the ability to work under pressure and meet deadlines.

Main Responsibilities:

  • Provide technical support to customers across the UK, including remote and on-site support.
  • Repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.
  • Perform desk-side support to SCC clients as requested.
  • Complete part movements (RMA generation & physical movement) in a timely and accurate manner.
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or unplanned absence.

Requirements:

  • Knowledge of PC, laptop, printer & associated peripherals operation.
  • Key Clients specific procedures.
  • Trained in desktop/laptop/printers and servers.
  • Cisco/Sun knowledge.
  • Excellent knowledge of common software products.
  • AV experience.
  • Excellent customer-facing skills.

Working Conditions:

The successful candidate will be required to work in a fast-paced environment, with frequent travel to customer sites across the UK. A full UK driving licence is essential for this role.

Benefits:

  • An estimated salary of £40,000 - £60,000 per annum (depending on experience).
  • Opportunities for career development and progression.
  • A comprehensive benefits package, including pension scheme and life insurance.
  • A fun and dynamic working environment.


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