Hotel Ambassador

3 weeks ago


London, Greater London, United Kingdom The Cumberland Full time

The Role

We are seeking a charismatic and customer-focused individual to join our team as a Hotel Doorman at The Cumberland. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide directions and recommendations to guests
  • Assist with luggage and guest amenities
  • Book theatre tickets and restaurants
  • Be the point of contact for guests' queries and concerns

What We Look For

  • A passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Previous experience in a customer-facing role

What's In It For You?

  • Opportunities for career development and growth
  • Discounted rates on hotel rooms, food, and drink
  • Interest-free season ticket loans
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Paid volunteering days
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7
  • Access to discounts and cashback through our online benefits portal
  • Great Recognition program

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