Human Resources Advisor
1 week ago
We are seeking an experienced HR professional to join our team as a Human Resources Advisor. This is an excellent opportunity for someone looking to expand their knowledge and skills in the field of HR and Employment Law.
In this role, you will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also have the potential to gain a post-graduate qualification.
The salary for this position is £25,000 - £35,000 per annum depending on experience. This figure is based on national averages for similar positions in Manchester.
Job Description:
The successful candidate will be responsible for:
• Providing quality advice to clients in a productive manner to provide efficient solutions based advice, either through email or call depending on client preference. This will be predominately call advice.
• Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc.
• Providing clients with supporting information/documentation to assist them in implementing the advice/solutions provided.
• Using your expert HR and employment law knowledge to develop a clear answer for the client.
• Reviewing client documentation and providing advice accordingly taking their applicable internal terms and conditions into account in each case.
• Ensuring that all requests for advice are dealt with within the relevant service level agreement (SLA).
Requirements:
The ideal candidate will have good employment law knowledge either through studies or working experience. A CIPD qualification or equivalent experience in the workplace is desirable. Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. The ability to juggle multiple tasks, prioritising your workload accordingly, an organised self-starter, ability to work under pressure in a fast moving performance driven environment and excellent communication skills are essential.
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