Travel Industry Professional

4 weeks ago


Northampton, Northamptonshire, United Kingdom Hays Travel Full time

Job Title: Travel Consultant

We are seeking an experienced Travel Consultant to join our successful teams in our branches.

As a Travel Consultant, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

Key Responsibilities:

  • Build and maintain relationships with customers
  • Identify and meet customers' needs
  • Use social media to promote offers, generating customer engagement and sales leads
  • Participate in promotional events and activities to increase exposure of the branch
  • Achieve individual and team sales targets
  • Assist with the day-to-day operation of the branch
  • Will to participate and deliver training appropriate to own development
  • Effectively perform administrative duties and follow processes accurately

Competencies:

  • Ability to work towards individual Travel Consultant targets and team sales targets
  • Excellent communication skills and customer service experience
  • Good accuracy and numerical skills
  • Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
  • Competent IT Skills

Experience:

  • At least 1 year experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer focused
  • Problem solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)

What will be your key responsibilities?

As a Travel Consultant, you will be responsible for building and maintaining relationships with customers, identifying and meeting their needs, and using social media to promote offers and generate customer engagement and sales leads.

You will also participate in promotional events and activities to increase exposure of the branch, achieve individual and team sales targets, and assist with the day-to-day operation of the branch.

What competencies are we looking for?

We are looking for a Travel Consultant with excellent communication skills and customer service experience, good accuracy and numerical skills, enthusiasm and positive attitude, and competent IT Skills.

What experience are we looking for?

We are looking for a Travel Consultant with at least 1 year experience in the role, a proven sales record, and excellent travel product knowledge with a good working knowledge of tour operator systems.

Good sales and presentation skills, customer focused, problem solving, team player, good organisational and time-management skills, and excellent communication skills are also essential.

A recognised travel qualification is desirable.



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