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Service Coordinator

2 months ago

Sherburn in Elmet, North Yorkshire, United Kingdom pyramid8 Full time

Job Summary

Pyramid8 is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for allocating maintenance and service jobs into the service engineer schedules, ensuring that schedules are met and customers are satisfied.

Main Responsibilities

  1. Manage and coordinate service schedules to ensure efficient job allocation and timely completion.
  2. Communicate effectively with customers and service engineers to resolve any issues or concerns.
  3. Monitor and analyze service data to identify trends and areas for improvement.
  4. Develop and implement process improvements to enhance service delivery and customer satisfaction.
  5. Collaborate with the sales team to ensure seamless communication and support.
  6. Provide exceptional customer service and respond to customer inquiries in a professional and timely manner.

Requirements

  1. Previous experience in a customer-facing role or service coordination environment.
  2. Excellent communication and interpersonal skills.
  3. Ability to work in a fast-paced environment and prioritize multiple tasks.
  4. Strong analytical and problem-solving skills.
  5. Proficient in Microsoft Office and able to learn new software quickly.

What We Offer

Pyramid8 is a dynamic and growing company that offers a competitive salary and benefits package, as well as opportunities for professional growth and development.