Relations and Complaints Liaison

3 weeks ago


Manchester, United Kingdom iuvo BioScience, llc. Full time
About This Opportunity

This is an exciting chance to join our team as a Customer Relations Administrator, contributing to the delivery of world-class customer experiences. As a key member of our Customer Relations team, you will play a pivotal role in shaping our approach to complaint handling and customer engagement.

The successful candidate will possess excellent communication skills, prior experience in customer relations, and a strong understanding of complaint handling best practices. You will work closely with our team to develop and implement effective strategies, ensuring seamless customer interactions and maintaining regulatory compliance.

Responsibilities:
  • Manage incoming work for the Customer Relations team, allocating tasks effectively.
  • Collaborate with stakeholders to create and refine feedback mechanisms for FOS decisions.
  • Provide timely insights to line management for data analysis, informing strategic decisions.
  • Maintain accurate records of complaint handling processes and outcomes.
Requirements:
  • 2+ years of experience in a related field, preferably in customer relations.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively as part of a high-performing team.
What We Offer:
  • Competitive salary: £38,000 - £45,000 per annum (dependent on experience).
  • Benefits package, including flexible working arrangements and ongoing training and development opportunities.


  • Manchester, United Kingdom Skilled Careers Full time

    RESIDENT LIAISON OFFICER WITH MAIN CONTRACTOR EXPERIENCE REQUIRED FOR A PERMANENT POSITION IN MANCHESTER  Job Title: Resident Liaison Officer Location: Manchester  Salary: Between £26-£28k Per Annum plus package and car/travel allowance. Vacancy type: Permanent Overview of Resident Liaison Officer Role: You will be based at one of our sites and...

  • Tenant Liaison Officer

    2 months ago


    Manchester, United Kingdom CV-Library Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. They are currently recruiting for a Tenant Liaison Officer to work on a retrofit scheme in Blackley, Manchester. This is a temporary position,...


  • Manchester, United Kingdom CV-Library Full time

    RESIDENT LIAISON OFFICER WITH MAIN CONTRACTOR EXPERIENCE REQUIRED FOR A PERMANENT POSITION IN MANCHESTER  Job Title: Resident Liaison Officer Location: Manchester  Salary: Between £26-£28k Per Annum plus package and car/travel allowance. Vacancy type: Permanent Overview of Resident Liaison Officer Role: You...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...


  • Manchester, United Kingdom GCS Recruitment Specialists Ltd Full time

    **Resident Liaison Officer** **Fixed term permanent contract - rolling - 12 months** **Contract is working with residents of housing areas** **Based Manchester - office and visiting sites (Pool car)** **Day to Day** - To keep all Tenants fully informed and manage there expectations on when the work there home is going to happen, during and to resolve and...

  • Complaints Coordinator

    6 months ago


    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...

  • Tenant Liaison Officer

    3 months ago


    Manchester, United Kingdom CV-Library Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...


  • Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...

  • Complaints Coordinator

    6 months ago


    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...


  • Manchester, United Kingdom The University of Manchester Full time

    The Directorate of Student Experience is looking for a passionate and highly skilled Appeals, Complaints, and Discipline Officer to join our Teaching and Learning Delivery team. This centrally located team oversees academic appeals, student complaints, and some disciplinary outcomes across the University. It is also the University’s point of liaison with...

  • Complaints Coordinator

    7 months ago


    Manchester, United Kingdom AJ Bell Full time

    We are now recruiting for a customer relations coordinator to join our growing customer services department. **Key responsibilities**: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final...


  • Manchester, United Kingdom Equans Full time

    **Requisition ID**: 55077 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Resident Liaison Officer to join our team in Manchester on a Permanent basis. This is a full time role working Monday to Friday. On offer is a competitive salary, and benefits...


  • Manchester, United Kingdom Equans Full time

    **Requisition ID**: 55077 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Resident Liaison Officer to join our team in Manchester on a Permanent basis. This is a full time role working Monday to Friday. On offer is a competitive salary, and benefits package.** To provide an end to end exemplary...


  • Manchester, United Kingdom Fawkes and Reece Full time

    Fawkes and Reece is a reputable Social Housing Contractor that prioritizes quality of service and customer care. With an exceptional staff retention rate, we are seeking a skilled Brand Liaison Officer to join our team.This temporary position offers the opportunity to work long-term, potentially transitioning into a permanent role for the right candidate....


  • Manchester, United Kingdom Recruit4staff Full time

    The Travel Industry is growing rapidly, and we are looking for a skilled Customer Service Liaison to join our client's team in Chester. As a Customer Service Liaison, you will be responsible for providing excellent customer service, resolving issues and complaints, and working closely with internal teams to ensure high levels of customer satisfaction.Job...

  • Complaints Handler

    7 months ago


    Manchester, United Kingdom carloans 365 Full time

    carloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth. The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options. Working with customers, dealerships and lenders, this role requires exceptional...


  • Manchester, United Kingdom Chase de Vere Full time

    This role sits within the Complaints team, which seeks to support CdV and its clients by ensuring any issues raised are dealt with in an appropriate and timely manner, in accordance with the DISP sourcebook of the FCA Handbook. The role holder is required to act as a point of contact for complainants, liaising with them to understand the main issues being...


  • Manchester, United Kingdom CV-Library Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Manchester area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...


  • Manchester, United Kingdom PSR Solutions Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Manchester area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...