Relations and Complaints Liaison
3 weeks ago
This is an exciting chance to join our team as a Customer Relations Administrator, contributing to the delivery of world-class customer experiences. As a key member of our Customer Relations team, you will play a pivotal role in shaping our approach to complaint handling and customer engagement.
The successful candidate will possess excellent communication skills, prior experience in customer relations, and a strong understanding of complaint handling best practices. You will work closely with our team to develop and implement effective strategies, ensuring seamless customer interactions and maintaining regulatory compliance.
Responsibilities:- Manage incoming work for the Customer Relations team, allocating tasks effectively.
- Collaborate with stakeholders to create and refine feedback mechanisms for FOS decisions.
- Provide timely insights to line management for data analysis, informing strategic decisions.
- Maintain accurate records of complaint handling processes and outcomes.
- 2+ years of experience in a related field, preferably in customer relations.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively as part of a high-performing team.
- Competitive salary: £38,000 - £45,000 per annum (dependent on experience).
- Benefits package, including flexible working arrangements and ongoing training and development opportunities.
-
Resident Liaison Officer
3 weeks ago
Manchester, United Kingdom Skilled Careers Full timeRESIDENT LIAISON OFFICER WITH MAIN CONTRACTOR EXPERIENCE REQUIRED FOR A PERMANENT POSITION IN MANCHESTER Job Title: Resident Liaison Officer Location: Manchester Salary: Between £26-£28k Per Annum plus package and car/travel allowance. Vacancy type: Permanent Overview of Resident Liaison Officer Role: You will be based at one of our sites and...
-
Tenant Liaison Officer
2 months ago
Manchester, United Kingdom CV-Library Full timeAre you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. They are currently recruiting for a Tenant Liaison Officer to work on a retrofit scheme in Blackley, Manchester. This is a temporary position,...
-
Resident Liaison Officer
1 month ago
Manchester, United Kingdom CV-Library Full timeRESIDENT LIAISON OFFICER WITH MAIN CONTRACTOR EXPERIENCE REQUIRED FOR A PERMANENT POSITION IN MANCHESTER Job Title: Resident Liaison Officer Location: Manchester Salary: Between £26-£28k Per Annum plus package and car/travel allowance. Vacancy type: Permanent Overview of Resident Liaison Officer Role: You...
-
Customer Liaison Officer
7 months ago
Manchester, United Kingdom Great Places Housing Group Full timeJob Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...
-
Customer Liaison Officer
7 months ago
Manchester, United Kingdom Great Places Housing Group Full timeJob Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...
-
Resident Liaison Officer
6 months ago
Manchester, United Kingdom GCS Recruitment Specialists Ltd Full time**Resident Liaison Officer** **Fixed term permanent contract - rolling - 12 months** **Contract is working with residents of housing areas** **Based Manchester - office and visiting sites (Pool car)** **Day to Day** - To keep all Tenants fully informed and manage there expectations on when the work there home is going to happen, during and to resolve and...
-
Complaints Coordinator
6 months ago
Manchester, United Kingdom AJ Bell Full time**Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...
-
Tenant Liaison Officer
3 months ago
Manchester, United Kingdom CV-Library Full timeAre you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...
-
Tenant Liaison Officer
3 weeks ago
Manchester, United Kingdom Fawkes & Reece (North) Full timeAre you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...
-
Complaints Coordinator
6 months ago
Manchester, United Kingdom AJ Bell Full time**Job Description**: Key responsibilities: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they...
-
Appeals Complaints and Discipline Officer
6 months ago
Manchester, United Kingdom The University of Manchester Full timeThe Directorate of Student Experience is looking for a passionate and highly skilled Appeals, Complaints, and Discipline Officer to join our Teaching and Learning Delivery team. This centrally located team oversees academic appeals, student complaints, and some disciplinary outcomes across the University. It is also the University’s point of liaison with...
-
Complaints Coordinator
7 months ago
Manchester, United Kingdom AJ Bell Full timeWe are now recruiting for a customer relations coordinator to join our growing customer services department. **Key responsibilities**: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final...
-
Resident Liaison Officer
6 months ago
Manchester, United Kingdom Equans Full time**Requisition ID**: 55077 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Resident Liaison Officer to join our team in Manchester on a Permanent basis. This is a full time role working Monday to Friday. On offer is a competitive salary, and benefits...
-
Resident Liaison Officer
6 months ago
Manchester, United Kingdom Equans Full time**Requisition ID**: 55077 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Resident Liaison Officer to join our team in Manchester on a Permanent basis. This is a full time role working Monday to Friday. On offer is a competitive salary, and benefits package.** To provide an end to end exemplary...
-
Customer Service Liaison Specialist
4 weeks ago
Manchester, United Kingdom Fawkes and Reece Full timeFawkes and Reece is a reputable Social Housing Contractor that prioritizes quality of service and customer care. With an exceptional staff retention rate, we are seeking a skilled Brand Liaison Officer to join our team.This temporary position offers the opportunity to work long-term, potentially transitioning into a permanent role for the right candidate....
-
Customer Service Liaison
3 weeks ago
Manchester, United Kingdom Recruit4staff Full timeThe Travel Industry is growing rapidly, and we are looking for a skilled Customer Service Liaison to join our client's team in Chester. As a Customer Service Liaison, you will be responsible for providing excellent customer service, resolving issues and complaints, and working closely with internal teams to ensure high levels of customer satisfaction.Job...
-
Complaints Handler
7 months ago
Manchester, United Kingdom carloans 365 Full timecarloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth. The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options. Working with customers, dealerships and lenders, this role requires exceptional...
-
Complaints Investigator
6 months ago
Manchester, United Kingdom Chase de Vere Full timeThis role sits within the Complaints team, which seeks to support CdV and its clients by ensuring any issues raised are dealt with in an appropriate and timely manner, in accordance with the DISP sourcebook of the FCA Handbook. The role holder is required to act as a point of contact for complainants, liaising with them to understand the main issues being...
-
Tenant Liaison officer
4 weeks ago
Manchester, United Kingdom CV-Library Full timeMy client who is a large social housing contractor has now a position for a tenant liaison officer within the Manchester area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...
-
Tenant Liaison officer
3 weeks ago
Manchester, United Kingdom PSR Solutions Full timeMy client who is a large social housing contractor has now a position for a tenant liaison officer within the Manchester area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...