Renewals Administrator

3 weeks ago

London, Greater London, United Kingdom RealVNC Limited Full time

Job Summary

We are seeking a highly organized and driven Renewals Administrator to join our successful Renewals team at RealVNC Limited. As a key member of our Revenue function, you will be responsible for servicing and providing insights into our B2C customer segment at scale using our existing toolset.

Key Responsibilities

  • Be primarily responsible for the email communication with our B2C customers.
  • Negotiate subscription amendments during the renewal event.
  • Be responsible for the tooling to help with customer retention at scale.
  • Assist with directing enquiries from B2B customers to the relevant team.
  • Handle incoming chat and phone enquiries relating to upcoming renewals.
  • Manage appropriate mailboxes to ensure an accurate and timely response.
  • Work with wider departments and stakeholders to coordinate customer account needs and subscription amendments.
  • Work with our channel partners to quote and process renewal and upsell deals.
  • Identify account expansion opportunities and introduce dedicated sales people to the account as appropriate.
  • Maintain documentation of processes to ensure information is up to date.
  • Focus on guiding customers to use our Portal self-service functionality.

Requirements

  • Have a methodical and precise working manner and good attention to detail.
  • You have strong working experience using Office365.
  • Are able to work effectively with stakeholders across multiple departments.
  • Are adaptable and enjoys the challenge of a dynamic environment.
  • Have great communication skills, both verbal and written.
  • Are comfortable using Customer Relationship Management (CRM) systems e.g. Salesforce (desirable).
  • Have knowledge of renewal and retention processes and best practices (desirable).

About Us

RealVNC Limited is a successful, growing company with a recognised global brand and huge potential and vision. We work in a hybrid environment where employees combine working remotely and working from the office to facilitate a high-performance working environment.

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