Technology Operations Specialist

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
Job Description: The Technology Operations Specialist is responsible for ensuring the smooth operation of our technology infrastructure. This includes managing a team of six, handling line management responsibilities, and fostering their professional growth. Additionally, you will define and maintain mechanisms to ensure we meet performance targets, and work with finance teams to manage budgets. You will also coordinate analysis and resolution of complex issues arising, enlisting appropriate support from relevant stakeholders, and ensuring services are responsive to customer needs and wider policy changes.

About You: To be successful in this role, you will need experience in leading IT Service Management teams to deliver multi-channel IT support, to agreed service measures/OKRs or project delivery targets in a cost-effective and timely manner. You will also need experience in shaping and implementing the people and service strategy for support services to drive and continuously improve engagement, availability, performance and process maturity of policies, standards and guidance used in delivery of the services. Furthermore, evidence of strong communication skills in creating, strengthening, and owning stakeholder/business relationships to drive service quality, value for money and meet or exceed business and user requirements is essential.

What We Offer: As an employee at DWP Digital, you will have access to a range of benefits including a competitive salary of £55,557, a brilliant civil service pension with employer contributions of 28.97%, flexible working hours, hybrid work arrangements, and more.

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