Customer Service Yard Operative
7 days ago
We are seeking a skilled Customer Service Yard Operative to join our team at Interaction Recruitment. The ideal candidate will be responsible for handling customer requests, processing sales orders, and providing exceptional customer service.
Key Responsibilities
- Handle customer requests in a local site/depot or branch environment.
- Process sales orders, including new account and pricing set up, order entry, and queries.
- Communicate with operations and sales teams to resolve customer issues.
- Take and process payments from customers, reconciling banking for gas and equipment.
- Calculate commission payments to agents and make adjustments to cylinder holdings.
- Develop and maintain knowledge of products, services, and systems.
- Identify sales opportunities for referral to the sales team.
- Develop strong relationships with customers and agents to understand their needs.
- Provide proactive service to select customers based on outbound contact.
- Manage work within KPI/target framework to optimize customer experience.
Requirements
- Experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Basic knowledge of products and services.
What We Offer
- A competitive salary.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
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