Hotel Service Ambassador
3 weeks ago
Welcome to Melia White House Hotel, a modern and elegantly refurbished hotel exceptionally located next to Regents Park. We are seeking a highly skilled Guest Service Agent to join our team as a maternity cover for 10-12 months.
Job DescriptionWe are looking for a talented individual who can provide an effective, efficient, courteous, and friendly service to all guests. As a key member of our team, you will be responsible for managing the first impressions of our guests and occupying the hotel lobby and other public areas, particularly at busy times.
- Demonstrate excellence in customer service while maintaining high levels of respect and a professional image at all times.
- Ensure the customer experience is personalized, anticipate guests' needs, and exceed their expectations.
- Prepare and check for VIPs arrival, greet and escort guests to rooms, and assist with VIPs arrival and departure.
- Assist reception, luggage porters, business center, and outlets during busy periods.
- Answer guests' inquiries, handle complaints, and attend to guests' needs with precision, speed, and in a professional manner.
To be successful in this role, you will need:
- Strong attention to detail
- A team player mindset
- Fluent English; additional Spanish knowledge would be a bonus
- Customer service skills
- The ability to work in a fast-paced environment
We offer a competitive salary package, including:
- An estimated salary range of £26,000 - £26,780 per annum, plus service charge
- 28 days holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
- Discounted dental and health cover with HSF
- Travel and food discounts
- Personal development programs designed to support your career
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