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Senior Transformation Leader
2 months ago
About the Role
We are seeking a Senior Transformation Leader to be responsible for the management, troubleshooting, development, and operation of the End User Services platforms, including Endpoint Management, Collaboration Tools, and Digital Signage. Knowledge of DaaS, including AWS Workspaces, would be beneficial, although we will support further development.
Key Responsibilities
- Development and implementation of new systems and solutions for the business
- Providing 3rd line support for internal IT systems
- Providing 3rd line support for end user devices, including Windows, MacOS, iOS, and Android
- Training, support, and mentorship to the EUS team
- Ensuring IT standards are maintained and managed
- Documentation of all setups and processes, influencing and designing processes for new technologies
- Technical point of contact for EUS systems
- Working with 3rd party vendors for system maintenance and upgrades, while working with management to define and provide business solutions
- Occasional out-of-hours support when needed for major incidents and out-of-hours changes, supporting our global teams as required
Requirements
- Expert in managing and designing systems and services in the end-user space within a regulated industry
- Background in centralized device management with MDM tools, such as Microsoft Intune, Jamf Pro, and VMWare Workspace One
- Experience of network principles and standards
- Experience of working in a geographically dispersed team and effectively communicating to a diverse audience
- Exposure to AWS Cloud
- Exposure to ITIL framework
- Exposure to Agile working methodologies
- Ability to plan and manage projects, workloads, and stakeholders
- Excellent oral and written communication skills
What We Offer
As a Senior Transformation Leader at Capital One, you will be well-rewarded with a role contributing to the roadmap of an organization committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programs and external providers. Immediate access to our core benefits, including a pension scheme, bonus, generous holiday entitlement, and private medical insurance, with flexible benefits available, including season-ticket loans, cycle-to-work scheme, and enhanced parental leave. Open-plan workspaces and accessible facilities designed to inspire and support you.
Where and How You'll Work
This is a permanent position and can be based in either our Nottingham or London office. We've adopted a flexible hybrid working model, creating the opportunity to work in your own way, but also providing great spaces for in-person collaboration. We're big on collaboration and connection, so you'll be based in our offices three days a week on Tuesdays, Wednesdays, and Thursdays.
