Guest Experience Specialist

3 days ago

Hazel Grove, Stockport, United Kingdom Caruso Full time
Job Title: Concierge Manager

The Concierge Manager for the West Los Angeles region is a guest-facing position, responsible for leading all Concierge Ambassadors, by example, to ensure five-star services and experiences. This position must be passionate about providing outstanding luxury hospitality and will be dedicated to The Grove and its valued guests.

Key Responsibilities:
  • Lead, mentor, and inspire the concierge team, cultivating a culture of excellence and continuous improvement
  • Develop and train Ambassadors on creative approaches to enhance the guest experience
  • Foster a team environment that motivates and sustains exceptional performance
  • Serve as a liaison between management and concierge staff, ensuring clear communication and effective strategy implementation
  • Interview and make hiring recommendations for Concierge positions
  • Oversee staffing schedules and ensure roaming concierge duties for optimal customer service
  • Solicit and address employee feedback, maintaining an "open door" policy
  • Act as a brand ambassador, representing the retail center's values and commitment to excellence in all interactions
  • Maintain a thorough understanding of the Los Angeles hospitality landscape to provide exceptional service and recommendations to guests
  • Direct and oversee the Caruso Signature loyalty program, ensuring effective communication of benefits to tenants and guests
  • Collaborate with the Marketing team to promote Caruso and The Grove initiatives
  • Develop and implement strategies to elevate concierge service, aligning with the needs and preferences of the Los Angeles community
  • Curate personalized experiences and exclusive offerings by collaborating with local businesses and cultural institutions
  • Stay updated on hospitality industry trends and incorporate innovative ideas into property operations
  • Oversee special events, promotions, and partnerships to enhance the retail center's profile and community engagement
  • Foster strong relationships with retail tenants, collaborating on initiatives to drive foot traffic and enhance guest experience
  • Analyze customer feedback and market trends to identify opportunities for improvement in concierge services
  • Manage guest/tenant requests to fulfill the "full service" commitment, including reservations, travel arrangements, and other services
  • Perform administrative duties and manage payroll
  • Execute annual budget, monthly forecasts, and expense reporting for the Concierge department
  • Manage holiday activities and additional staffing for events
  • Ensure all guest/tenant requests are recorded in designated data systems
  • Create a supportive work environment encouraging innovation and teamwork
  • Manage charitable requests and guest experience enhancements
  • Uphold high standards of professionalism, integrity, and ethical conduct in concierge management
  • Perform other duties as assigned

  • Classroom Support Specialist

    1 month ago

    Hazel Grove, Stockport, United Kingdom New Directions Holding Full time

    Classroom Support SpecialistFull-Time PositionImmediate StartCompetitive Weekly Salary (PAYE - No Umbrella Company)A reputable secondary educational institution is seeking a dedicated full-time Classroom Support Specialist. Previous experience in a similar role is crucial. The school prides itself on maintaining exemplary behavior among students, a fact...

  • Senior Hospitality Executive

    4 days ago

    Hazel Grove, Stockport, United Kingdom Williams Racing Full time

    Senior Hospitality ExecutiveWilliams Racing is seeking a highly skilled Senior Hospitality Executive to join our Experience Centre team. As a key member of our team, you will be responsible for delivering exceptional hospitality experiences to our guests, ensuring that every event is a success.Main Responsibilities:Act as the rotational lead on internal and...

  • Senior Hospitality Executive

    3 days ago

    Hazel Grove, Stockport, United Kingdom Williams Racing Full time

    Senior Hospitality ExecutiveWilliams Racing is seeking a highly skilled Senior Hospitality Executive to join our Experience Centre team. As a key member of our team, you will be responsible for delivering exceptional hospitality experiences to our guests, ensuring that every event is a success.Main Responsibilities:Act as the rotational lead on internal and...

  • Electrical Systems Maintenance Specialist

    1 month ago

    Hazel Grove, Stockport, United Kingdom ATA Recruitment Full time

    Job OverviewElectrical Systems Maintenance SpecialistLocation: South StockportWork Schedule: 4 on 4 off (2 days, 2 nights)Compensation: £45,000 - £55,000 (Dependent on Experience and Qualifications)Additional Benefits:Extensive Overtime OpportunitiesPension SchemeComprehensive Training ProgramsAbout the CompanyATA Recruitment is collaborating with a...

  • Client Support Specialist

    1 month ago

    Hazel Grove, Stockport, United Kingdom Jobheron Full time

    Position OverviewJoin a prominent player in the trade and commercial insurance sector as a dedicated Client Support Specialist. This role is ideal for individuals who thrive in a dynamic environment and are eager to contribute to a team-oriented atmosphere.This organization prides itself on its vibrant culture, fostering a collaborative and energetic...

  • Pensions Specialist

    3 weeks ago

    Hazel Grove, Stockport, United Kingdom Vitality Full time

    About the RoleWe are seeking a highly skilled Pensions Specialist to join our team at Vitality. As a Pensions Specialist, you will play a key role in coordinating local, small-scale projects within your functional area and managing these changes from inception to completion.Key ResponsibilitiesCoordinate local, small-scale projects within your functional...

  • Facilities Maintenance Specialist

    1 month ago

    Hazel Grove, Stockport, United Kingdom Wae Full time

    Facilities Maintenance Specialist Job DescriptionAbout the Company:WAE Technologies Limited is committed to enhancing our clients' competitive edge and influence through pioneering engineering and technological solutions. Join us in creating a more efficient, electric, and sustainable future.Job Role:Developing and sustaining a thorough Computerized...

  • Labourer - Site Maintenance Specialist

    3 weeks ago

    Hazel Grove, Stockport, United Kingdom Oakridge Recruitment Ltd Full time

    Job OverviewOakridge Recruitment Ltd is a leading provider of high-quality labour and trades staff to the Residential and housebuilding industry.We are seeking an experienced labourer to join our team as a Site Maintenance Specialist. As a key member of our team, you will be responsible for maintaining the site, ensuring a safe and clean working environment,...

  • Labourer - Site Maintenance Specialist

    3 weeks ago

    Hazel Grove, Stockport, United Kingdom Oakridge Recruitment Ltd Full time

    Job OverviewOakridge Recruitment Ltd is a leading provider of high-quality labour and trades staff to the Residential and housebuilding industry.We are seeking an experienced labourer to join our team as a Site Maintenance Specialist. As a key member of our team, you will be responsible for maintaining the site, ensuring a safe and clean working environment,...

  • Test Support Specialist

    3 weeks ago

    Hazel Grove, Stockport, United Kingdom Wae Full time

    Job OpportunityWe are seeking an exceptional candidate to join our Battery Systems Department as a Test Support Specialist. This role will play a crucial part in supporting the delivery of our battery test and sign-off activities across all electrification programs at WAE.Key ResponsibilitiesOwning and Maintaining Test Procedure DocumentationThis includes...

  • Test Support Specialist

    3 weeks ago

    Hazel Grove, Stockport, United Kingdom Wae Full time

    Job OpportunityWe are seeking an exceptional candidate to join our Battery Systems Department as a Test Support Specialist. This role will play a crucial part in supporting the delivery of our battery test and sign-off activities across all electrification programs at WAE.Key ResponsibilitiesOwning and Maintaining Test Procedure DocumentationThis includes...

  • Senior Aerodynamics Specialist

    3 weeks ago

    Hazel Grove, Stockport, United Kingdom Williams Full time

    About WilliamsWilliams is a leading Formula One team with a rich history of innovation and success. As one of the world's top teams, we have secured 16 FIA Formula One World Championship titles since our foundation in 1977.The PositionWe are seeking an experienced aerodynamicist to join our Aerodynamics department as a Senior Aerodynamics Specialist. This...

  • Senior Aerodynamics Specialist

    3 weeks ago

    Hazel Grove, Stockport, United Kingdom Williams Full time

    About WilliamsWilliams is a leading Formula One team with a rich history of innovation and success. As one of the world's top teams, we have secured 16 FIA Formula One World Championship titles since our foundation in 1977.The PositionWe are seeking an experienced aerodynamicist to join our Aerodynamics department as a Senior Aerodynamics Specialist. This...

  • Mental Health Nurse Specialist

    3 days ago

    Hazel Grove, Stockport, United Kingdom Hunter AHP Resourcing Full time £26

    Job Title: CPN - Adults Psych LiaisonJob Summary:We are seeking a skilled and compassionate Community Psychiatric Nurse to join our Adult Psych Liaison team in Greater Manchester. As a key member of our team, you will work closely with our professional nurses to provide high-quality patient care and support.Key Responsibilities:Provide expert mental health...

  • Mental Health Nurse Specialist

    3 days ago

    Hazel Grove, Stockport, United Kingdom Hunter AHP Resourcing Full time £26

    Job Title: CPN - Adults Psych LiaisonJob Summary:We are seeking a skilled and compassionate Community Psychiatric Nurse to join our Adult Psych Liaison team in Greater Manchester. As a key member of our team, you will work closely with our professional nurses to provide high-quality patient care and support.Key Responsibilities:Provide expert mental health...

  • Mental Health Nurse Specialist

    4 days ago

    Hazel Grove, Stockport, United Kingdom Hunter AHP Resourcing Full time £26

    Job Title: CPN - Adults Psych LiaisonJob Summary:We are seeking a skilled and compassionate Community Psychiatric Nurse to join our Adult Psych Liaison team in Greater Manchester. As a key member of our team, you will work closely with our professional nurses to provide high-quality patient care and support.Key Responsibilities:Provide expert mental health...

  • Mental Health Nurse Specialist

    3 days ago

    Hazel Grove, Stockport, United Kingdom Hunter AHP Resourcing Full time £26

    Job Title: CPN - Adults Psych LiaisonJob Summary:We are seeking a skilled and compassionate Community Psychiatric Nurse to join our Adult Psych Liaison team in Greater Manchester. As a key member of our team, you will work closely with our professional nurses to provide high-quality patient care and support.Key Responsibilities:Provide expert mental health...

  • Mental Health Nurse Specialist

    3 days ago

    Hazel Grove, Stockport, United Kingdom Hunter AHP Resourcing Full time £26

    Job Title: CPN - Adults Psych LiaisonJob Summary:We are seeking a skilled and compassionate Community Psychiatric Nurse to join our Adult Psych Liaison team in Greater Manchester. As a key member of our team, you will work closely with our professional staff to provide high-quality patient care and support.Key Responsibilities:Provide expert mental health...

  • Mental Health Nurse Specialist

    3 days ago

    Hazel Grove, Stockport, United Kingdom Hunter AHP Resourcing Full time £26

    Job Title: CPN - Adults Psych LiaisonJob Summary:We are seeking a skilled and compassionate Community Psychiatric Nurse to join our Adult Psych Liaison team in Greater Manchester. As a key member of our team, you will work closely with our professional staff to provide high-quality patient care and support.Key Responsibilities:Provide expert mental health...

  • Mental Health Nurse Specialist

    3 days ago

    Hazel Grove, Stockport, United Kingdom Hunter AHP Resourcing Full time £26

    Job Title: CPN - Adults Psych LiaisonJob Summary:We are seeking a skilled and compassionate Community Psychiatric Nurse to join our Adult Psych Liaison team in Greater Manchester. As a key member of our team, you will work closely with our professional nurses to provide high-quality patient care and support.Key Responsibilities:Provide expert mental health...