Technical Operations Specialist
4 days ago
About the Role
We are seeking a highly skilled Technical Operations Specialist to join our team in Chelmsford. As a key member of our hybrid role, you will be responsible for improving invoicing performance and increasing technical knowledge within the organization.
Key Responsibilities
- Improving Invoicing Performance
- Provide a sense-checking service of complex postbooks before submission to Genpact (the Offshore outsourced invoicing team).
- Review queries alongside the Invoice Centre of Excellence team; decide which are relevant and which are poor processing knowledge.
- Monitor monthly the queries and report on the types of queries and any trends.
- Improvement of Fiduciary Metrics
- The PCCM Post placement team will assist by;
- Those risks over the set period, providing support to the Trapped Transaction team, offering a conduit to the PCCM team to push and resolve complex matters, providing domain expertise to the area. Actioning complex matters before they have reached the Trapped Transaction team.
- Weekly Cash meetings with Fiduciary to tackle the top items. Attend the Tech Ops meeting as PCCM representative and offer additional meetings with FID to get into the detail of issue.
- Monitor the types of cash and bureau queries; can a process change be made to reduce future queries. Report to Leader and provide actionable improvements.
- Manage output of the CSD team to Fiduciary matters.
- Increasing Technical Knowledge
- Provide technical support via training and query handling to the CSD Specialists, to improve their knowledge of invoicing related matters, with the aim of reducing queries and better service to the clients.
- Sense checking complex postbooks before submitting.
- Perform an audit of a random postbook to gauge competency levels within the CSD team.
Requirements- High Attention to Detail
- Ability to Work Individually and in a Team
- Relevance Experience within the Insurance Industry Preferred
- Understanding of Insurance Risk and Actuarial Principle Preferred
- Excellent Listening, Organisation, and Presentation Abilities
- An Organised, Highly Personable, and Approachable Individual, who is a Skilled Communicator
- Willingness to Learn and Share Knowledge
- Invoicing Experience; Guiding on Queries and Reporting Bad Practice
- Knowledge and Experience in Fiduciary Performance in High Priority; Cash, Bureau Payable, Funding and Client Debt Items
What We Offer
We offer a competitive salary of £65,000 - £80,000 per annum, depending on experience. Our comprehensive benefits package includes a range of options to support your wellbeing and work/life balance. Plus, our agile, inclusive environment allows you to manage your time effectively and make a meaningful contribution to the organization. Furthermore, all colleagues enjoy two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself. We also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working.
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