Regulatory Compliance Specialist

2 weeks ago

Bristol, Bristol, United Kingdom Teleperformance Full time
Job Title: Regulatory Compliance Manager

Teleperformance is seeking a highly skilled Regulatory Compliance Manager to join our team. As a key member of our Privacy, Risk and Compliance department, you will be responsible for ensuring that our delivery of service for Teleperformance, its clients, and their customers is compliant with FCA regulatory standards and meets contractual requirements.

Key Responsibilities:

  • Maintain and continuously improve the company's FS Governance, frameworks, and models.
  • Work closely with operational partners and stakeholders to ensure all compliance metrics are being met and immediately work together to resolve any gaps.
  • Be the prime point of contact for the FCA, delivering all required company reporting, changes to permissions, and ensuring compliance to the FCA Handbook.
  • Support all clients with any FCA or FS compliance matters.
  • Support all sales activity, providing guidance to the sales team on what is and is not possible, developing new processes as required to meet changing client needs as agreed.
  • Maintain an audit schedule to conduct monitoring reviews on all LOB to ensure compliance with regulations and processes.
  • Operate as the FCA SME, proactively maintaining knowledge of changing regulatory requirements.
  • Provide input to and run the FS Governance forum, attending Board meetings when required to provide updates.
  • Prepare detailed reports and dashboards on the status of each client's FS compliance and influence improvements or changes as needed across the business.
  • Build knowledge of the clients, processes, and regulatory framework to contribute to and support ongoing contractual relationships.
  • Attend weekly, monthly, and quarterly client reviews as required to ensure all regulatory compliance requirements are discussed and related issues are addressed.
  • Be an advocate for increasing regulatory compliance awareness and work with the Risk Assurance Manager to continually increase awareness across the business.

Requirements:

  • A proven track record of working with the FCA and working knowledge of how to deliver the requirements as defined in the FCA Handbook, including an understanding of financial products.
  • The ability and experience in creating high-performing teams.
  • At least 5 years' experience in a Compliance and/or Risk role from within the banking and financial services sector (essential).
  • Education to degree level (desirable).
  • Compliance or Risk qualifications, eg ICA or IRM (desirable).
  • Very strong experience of developing and maintaining governance frameworks, processes, controls, reporting, etc.

Behaviours:

  • Comfortable working in a fast-paced and innovative environment both with a degree of collaboration and autonomy.
  • Excellent written and verbal communication skills.
  • Good time management.
  • Excellent presentation skills.
  • Confident communicator with an ability to influence at all levels.

Salary: Up to £65K

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