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Senior Medical Operations Manager
1 month ago
We are seeking a highly experienced Medical Doctor to join our team as a Senior Medical Operations Manager. In this role, you will be responsible for providing medical support to our shipboard medical teams, as well as liaising with senior level colleagues in hotel and maritime operations, local and regional government officials, and leaders of other external organizations, as needed.
Key Responsibilities
Provide medical advisory services to shipboard doctors across all Royal Caribbean Group brands.
Provide guidance to shipboard doctors on the disembarkation of patients, including the pertinence to proceed with a shoreside referral, end of contract referral or medical sign off.
Provide guidance to shipboard doctors on the procedures to evacuate a person from a ship.
Guide shipboard doctors on the procedures to sign off a crew member and provide medical end of contract referrals.
Provide advice and/or guidance on differential diagnoses, coordination of care, and care/treatment support, as needed.
Participate in the review process of surgical treatments for crew members, ensuring appropriate clinical documentation and explanation of need for the requested surgical procedure.
Support crew wellness programs.
Provide regular, periodic on-call coverage for the helpline in support of the shipboard medical teams.
Provide medical consultation and guidance, with the shoreside Public Health team, to shipboard medical teams for onboard crew infectious diseases cases and outbreaks.
Support and facilitate, as needed, shipboard infectious disease vaccination programs, including influenza and SARS-CoV-2, as needed.
Review pre-employment/re-employment physicals of new/returning crew, as needed.
Deploy to ships in situations of illness outbreaks or emergency coverage needs (must maintain credentials to work onboard).
Provide medical consultation and support for onboard crew infectious diseases outbreaks and individual cases of infection, such as chicken pox, measles or tuberculosis.
Support Crew Medical and Risk Management teams to ensure effective review and management of medical cases.
Support and provide, as needed, medical team training and education.
Provide input on the performance evaluations of shipboard medical.
Perform other duties as required.
Serve as primary liaison with Health Authorities and engage with other government officials, as needed to support and advance RCG's success.
Travel with Public Health Authorities for ship inspections, as needed.
Support recruitment of doctors and nurses.
Assess capabilities of and establish relationships with medical facilities in relevant Asian ports.
Requirements
Licensed Medical Doctor
Experience as a shipboard Senior Doctor for at least 5 years is preferred.
Ten (10) years, minimum, of experience as a medical practitioner.
Familiarity and comfort with data collection, review and analysis.
Understanding of performance and outcomes measures and their application to driving improved performance and quality.
Ability to travel to ships to provide onsite support and management, as needed.
Ability to motivate multifunctional team and lead remotely.
Cross-cultural sensitivity.
Excellent verbal and written communication skills.
Fluent in English.
Skilled in word processing, spreadsheets and presentation software.
Work Environment
The environment includes work inside/outside the office, travel to other offices, as well as domestic, international, and shipboard travel. A high noise level is possible if visiting shipboard or offsite locations. Ability to travel an estimated 60% of the time. This position requires the ability to work in both an office and marine (ship) environment. As mentioned before, this position requires an office space where private conversations can take place in order to protect the confidentiality of our patients.
What We Offer
At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers.
We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression.
Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts.
With good transport links to our modern offices in Surrey, we have plenty of free parking, a free shuttle bus from the train station, on-site restaurant, and on-site gym. We take a flexible approach to work. We currently work a combination of days in the office and work from home.
Come join the team - Journey with us, succeed with us, grow with us.
