Technical Infrastructure Leadership Role
1 day ago
We are seeking a proactive Technical Infrastructure Lead to join our innovative digital transformation team, supporting high-profile clients across Quick Service Restaurants (QSR), Hospitality, and Retail sectors.
In this critical role, you will be the go-to escalation point for complex issues, driving Root Cause Analysis (RCA) and troubleshooting across a diverse range of technical environments. Your leadership will ensure service excellence, leveraging your technical expertise in hardware, software, and network support to lead a team that consistently exceeds client expectations.
Key Responsibilities:- Lead a team of technical support specialists, providing coaching, training, and performance evaluations.
- Conduct Trend Analysis and report on team performance and SLA metrics.
- Collaborate with development and engineering teams to continuously improve product quality and support processes.
- Minimum 5 years' experience in IT or EPOS support, with substantial exposure to networking, hardware, and software management.
- Previous experience in QSR, retail solutions, or digital self-service environments.
- Familiarity with POS/EPOS systems and network communications equipment.
A competitive salary of $120,000 - $150,000 per year, commensurate with experience, is offered for this role. If you're a technically skilled leader ready to make an impact, we'd like to hear from you.
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